Summary
Overview
Work History
Education
Skills
Timeline
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Justice Boasmond Powyer

Waukegan,IL

Summary

Resourceful worker with an outstanding business sense and a knack for creating inventive and remarkable pieces. Adept at organizing and managing. Excellent presentation skills and an ongoing commitment to Serving the Employer. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Substitute Teacher, K-12

Rose Educators
03.2022 - 09.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Provided instruction for students in core subject areas.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.

Emergency Assistance Specialist

Lake County Housing Authority
03.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Help Clients with financial assistance with rent and utilities that incurred due to Covid 19
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.

Production Specialist

Abbott
12.2020 - 03.2021
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
  • Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
  • Documented deviations in procedures or appearance on production batch sheets for management review.

Customer Service Representative

Family Dollar
04.2020 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Associate

Macy's
07.2019 - 12.2019
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 10%.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used point of service register system to ring up customer purchases, process payments and issue receipts.
  • Processed orders through system and coordinated product deliveries.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.

Game Attendant

Six Flags Great America
04.2015 - 07.2019
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Helped customers find specific products, answering questions and offering advice.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Served needs of as many as [Number] patrons per shift, including collecting payments, tracking rewards and handling customer service issues.

Cashier

Kroger
08.2016 - 12.2016
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed returned items in accordance with store policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.

Education

Bachelor of Science - Political Science

University of Louisville
Louisville, KY

Bachelor of Science - Police Science

Western Illinois University
Macomb, IL
07.2019

Skills

  • Cash drawer balancing
  • POS systems
  • Liquor regulations and compliance
  • Issue resolution
  • Staff mentoring
  • Uncanny adaptability
  • Credit and cash transactions
  • Customer assistance
  • Team player
  • Film editing
  • Creative
  • Management skills
  • Superb writer
  • Strong creative vision
  • Focused
  • Thrives under pressure
  • Diligent
  • Disciplined
  • Dedicated
  • Responsible
  • Outstanding public speaker
  • Classroom Management Techniques
  • Safety Awareness
  • Lesson Implementation
  • Staff Meetings
  • PC Proficiency
  • Meeting Preparation
  • Telephone Skills
  • Time Management

Timeline

Substitute Teacher, K-12

Rose Educators
03.2022 - 09.2023

Emergency Assistance Specialist

Lake County Housing Authority
03.2021 - 11.2021

Production Specialist

Abbott
12.2020 - 03.2021

Customer Service Representative

Family Dollar
04.2020 - 03.2021

Sales Associate

Macy's
07.2019 - 12.2019

Cashier

Kroger
08.2016 - 12.2016

Game Attendant

Six Flags Great America
04.2015 - 07.2019

Bachelor of Science - Political Science

University of Louisville

Bachelor of Science - Police Science

Western Illinois University

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Justice Boasmond Powyer