Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Operations Manager
Kept Companies
07.2024 - Current
Responsible for the safe and efficient completion of all available work such as record-keeping activities, scheduling, billing, jobsite quality and safety checks and fleet and equipment maintenance management
Optimized operational levers that impacted EBITDA by controlling costs in Labor, Fuel, Ops Supplies, Fleet Usage, Chemicals, Equipment Expense and Repair Maintenance
Managed full P&L for operation – including budgeting, forecasting and identifying/correcting inefficiencies
Implemented new SOPs that would increase teams’ productivity in labor
Introduced data driven KPI’s to track employee performances, resulting in better accountability
Overseeing all route level employees including onboard training, and day-to-day route activities
Respond to operational problems in the field including breakdowns, injuries or other issues as they arise
Completing 100% of assigned work in the most efficient manner possible while maintaining customer satisfaction
Distribution Supervisor
UPS SCS Healthcare (3PL)
02.2021 - 07.2024
Manage the day-to-day 3PL operations of for pharmaceutical products (drugs and/or devices)
Establishes and leads operational procedures for activities such as verification of incoming and outgoing shipments, handling, and disposition of materials, and managing inventory control for drugs and devices
Monitors and key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity of the distribution center
Ensures adequate staffing, training, coaching and development for employees
Reports employees' hours worked to Payroll on a weekly basis
Manage daily plans to exceed expectations for productivity and order accuracy
Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
Apple Advocate
WIS International
07.2020 - 02.2021
Support Apple brand in retail locations to achieve client goals- working closely with store employees to build partnerships, educate and inspire them about Apple
Develop, implement, and maintain a business plan for the designated territory, driving measurable results for stores by accurately completing store visit reports and on-going personal training in a timely manner, meeting all deadlines
District Manager
Sprint by Wireless Choice
08.2016 - 07.2020
Traveled to small commercial business locations to answer inquiries and resolve issues
Exceed market area goals by coaching and developing store managers in execution of goals and metrics
Ensures proper communication of company objectives, policies, and initiatives throughout the district
Lead Store Managers to increase effectiveness, efficiency, and productivity through continually improving; time management, communication, selling tactics, sales analysis, problem solving skills
Responsible for district daily operations, upcoming store events and promotions
Manage performance 'scorecards,' tracking areas; operational compliance, team dynamics, store appearance / safety, customer satisfaction, and improvement areas