Justice Fletcher
Washington,DC
Summary
Experienced in housekeeping and customer service with a strong background at Comfort Inn & Suites. Improved guest experiences by ensuring high standards of cleanliness and prompt room readiness. Proficient in cash transactions and adept at addressing customer concerns, contributing to a positive environment.
Overview
3
3
years of professional experience
Work History
Housekeeper
Comfort Inn & Suites
08.2022 - 07.2025
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Cashier
Panera Bread
11.2023 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Newark High School
Delaware City, DE06.2023
Skills
- Teamwork
- Housekeeping and cleaning
- Customer service
- Mopping and vacuuming
Timeline
Cashier
Panera Bread
11.2023 - 12.2024
Housekeeper
Comfort Inn & Suites
08.2022 - 07.2025
Newark High School
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