Justice Knox
Trotwood,OH
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Health Plan One
07.2023 - Current
- Resolved customer complaints by providing prompt solutions or referring them to the appropriate departments.
- Educated customers on available insurance plans and demonstrated knowledge of healthcare reform initiatives related to Medicare coverage options.
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
- Conducted research to ensure compliance with applicable regulations and laws governing Medicare insurance.
- Evaluated applicant data to determine eligibility for economic assistance, maintaining a high level of respect and patience when engaging with individuals from various cultural backgrounds daily.
Support Associate
Pure Ohio Wellness
Dayton, OH
04.2021 - 09.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel; scheduled and confirmed appointments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
- Provided administrative support to staff members including typing, filing, scanning, and copying documents, and maintained an organized filing system of confidential client information in compliance with state policy.
- Processed customer payments in accordance with company policies and procedures using cash registers or point-of-sale terminals.
- Updated and maintained client accounts by recording and updating customer information.
Education
Licensing - Health And Accident Insurance NPN#20618045
Xcel Solutions Online
Remote03-2023
Certification - Certified Customer Service/Sales Specialist
AmeriCorp/YouthBuild
Dayton, OH08-2021
High School Diploma -
Meadowdale High School
Dayton, OH05-2014
Skills
- Policy analysis
- Goal-Oriented
- Needs Assessment
- Compliance knowledge
- Document Preparation
- File Management
- Collecting information
- Verifying data accuracy
- Insurance knowledge
- Sales Reporting
- Customer Engagement
- Continuous Improvement
- Relationship Building
- Attention to Detail
- Customer follow-up
Certification
- Health and Accident Licensing NPN #20618045- 03/2023
- NFR Foundation- Certified Customer Service and Sales Specialist- 04/2020
Timeline
Licensed Health Insurance Agent
Health Plan One
07.2023 - Current
Support Associate
Pure Ohio Wellness
04.2021 - 09.2023
Licensing - Health And Accident Insurance NPN#20618045
Xcel Solutions Online
Certification - Certified Customer Service/Sales Specialist
AmeriCorp/YouthBuild
High School Diploma -
Meadowdale High School