Justice Payne
Killeen,TX
Summary
Dynamic automotive professional excelling in preventive maintenance and diagnostic testing. Proven track record in enhancing customer satisfaction and operational efficiency. Recognized for expertise in suspension repair and strong adaptability, contributing to improved service quality and team performance across multiple locations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
McLeod Auto Sales Service
02.2024 - Current
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed alignments
- Repaired suspension components
Shop Manager
Strickland Brothers 10 Minute Oil Change
07.2021 - 01.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Trained Managers and technicians At 4 locations 3 of which were out of state
Tire Technician
Discount Tire
05.2018 - 07.2021
- Replaced, repaired and balanced tires on cars trucks and vans
- TPMS installation and programming
- Proceeded through the ranks getting to the highest position before management
- Become one of the only technicians trusted to perform work on high end vehicles
Education
Home School
Skills
- Preventive Maintenance
- Alignment
- Suspension repair
- Light engine repair
- Flexible and adaptable
- Diagnostic testing
- Mechanical aptitude
- Professionalism
- Brake systems
- Tire services
- Automotive diagnostics
Certification
ASE G1
A/C 609
Hunter Alignment class 1
Timeline
Service Technician
McLeod Auto Sales Service
02.2024 - Current
Shop Manager
Strickland Brothers 10 Minute Oil Change
07.2021 - 01.2024
Tire Technician
Discount Tire
05.2018 - 07.2021
Home School