Justice Scott
Jasper,Texas
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Product Support Representative
Kelly Services
02.2024 - Current
- Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
- Enhanced customer experience by providing timely and accurate information regarding product features and use.
- Reduced response time for support inquiries with effective case management and prioritization.
- Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
- Reduced fraud incidents by implementing advanced detection tools and strategies.
- Enhanced company reputation for security by vigilantly monitoring transactions for fraudulent activities.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
PHARMACY TECHNICIAN TRAINEE
CVS
08.2021 - 01.2023
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
PHARMACY TECHNICIAN TRAINEE
Walgreens
01.2017 - 08.2021
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
- Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Coordinated verification and filling of more than 50 daily prescriptions in high-volume Retail pharmacy environment.
CUSTOMER SERVICE ASSOCIATE
Murphy USA
06.2015 - 01.2017
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
Education
HIGH SCHOOL DIPLOMA -
Silsbee High School
Silsbee, Texas05.2015
Skills
- Benefits administration
- Communication skills
- Customer service
- Policy analysis
- Data Entry
- Patient Confidentiality
- Pharmacy Operations
- Verifying Prescriptions
- Active Listening
- Customer Relations
- Technical Support
- Escalation management
- Client Relationship Building
- Training and coaching
- Fraud prevention
- Financial knowledge
- Investigation techniques
- Anti-Money Laundering
References
References available upon request
Timeline
Product Support Representative
Kelly Services
02.2024 - Current
PHARMACY TECHNICIAN TRAINEE
CVS
08.2021 - 01.2023
PHARMACY TECHNICIAN TRAINEE
Walgreens
01.2017 - 08.2021
CUSTOMER SERVICE ASSOCIATE
Murphy USA
06.2015 - 01.2017
HIGH SCHOOL DIPLOMA -
Silsbee High School
Similar Profiles
Michelle BuchananMichelle Buchanan
Long-Term Substitute Teacher at Kelly ServicesLong-Term Substitute Teacher at Kelly Services
Jayla TaylorJayla Taylor
Customer Service Representative at Kelly ServicesCustomer Service Representative at Kelly Services
Shonta RenixShonta Renix
Substitute Teacher at Kelly ServicesSubstitute Teacher at Kelly Services
Victoria BurnettVictoria Burnett
Substitute Teacher at Kelly ServicesSubstitute Teacher at Kelly Services
Lacie HartfordLacie Hartford
Administrative Assistant at Global Rescue & SafetyAdministrative Assistant at Global Rescue & Safety