JULIET KRATOCHWILL
Indianapolis,IN
Summary
Motivated professional eager to contribute to a dynamic team by leveraging strong analytical skills, training facilitation experience, and a consultative approach. Known for building trusted relationships across organizational levels and committed to enhancing operations and employee development. I am seeking to apply and grow expertise in Human Resources Operations, Training, and Compliance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR Customer Support Representative
Arthur J. Gallagher
01.2024 - Current
- Prioritized service agreements and resolved ticket requests within a 24-hour response time to ensure timely support for internal HR inquiries.
- Delivered excellent customer service by managing employment-related inquiries via phone and ServiceNow ticketing system, handling 100+ calls weekly with high satisfaction rates.
- Led the onboarding process as team lead and escalation point, coordinating new hire integration and ensuring compliance with HR procedures.
- Regularly reviewed and applied HR function SOPs including Benefits, Labor Relations, Staffing, Compensation, and Personnel Records to maintain operational efficiency and compliance.
Assistant Manager | Instructor
Foss Swim School
03.2017 - 08.2023
- Opened the 11th school in Minnesota, establishing strong relationships with families and employees to support organizational growth.
- Facilitated instructional procedures including personalized trainings, group demonstrations, in-water shadowing, and roleplay to assess and enhance staff understanding.
- Trained and developed 23 teachers within three months, achieving an OSAT score of 4.87/5, demonstrating effective training and compliance management.
Account Executive | Business Development Rep
Packback Inc
01.2022 - 01.2023
- Prospected and built rapport with potential customers, overcoming objections and exceeding sales quotas with Q1 attainment at 107% and Q2 attainment at 115%.
- Served as lead point of contact for 20+ accounts, providing 1:1 consultations and custom presentations, acting as a trusted advisor to over 150 clients.
- Aligned with clients' strategic goals, contributing to a client retention rate 10% above average.
Education
Bachelor of Arts - Business Administration And Marketing
University of Wisconsin - Eau Claire
Eau Claire, WI12.2021
Skills
- Benefits Administration
- Data Evaluation
- Training and Mentoring
- Customer Service
- Payroll administration
- Document Creation
Certification
- Professional in Human Resources (PHR) Certification, Loyola University Chicago - February 2024-2025
Timeline
HR Customer Support Representative
Arthur J. Gallagher
01.2024 - Current
Account Executive | Business Development Rep
Packback Inc
01.2022 - 01.2023
Assistant Manager | Instructor
Foss Swim School
03.2017 - 08.2023
Bachelor of Arts - Business Administration And Marketing
University of Wisconsin - Eau Claire