Justice Smith
Chester,PA
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ABA Therapist/ RBT
Neurabilities
Chester, PA
02.2024 - 01.2026
- Developed and implemented individualized treatment plans for clients with autism spectrum disorders.
- Collaborated with caregivers and educators to ensure continuity of care across environments.
- Analyzed data collected from sessions to evaluate progress and adjust interventions accordingly.
- Established positive rapport with clients, fostering trust and enhancing engagement in therapy.
- Advocated for client needs within multidisciplinary teams, ensuring comprehensive support approaches.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Maintained neutrality when supporting patients despite difficult behavior.
- Increased client independence by teaching essential life skills such as self-care routines, meal preparation, and household management.
- Maintained accurate documentation of session notes, progress reports, and treatment plan updates for seamless communication among team members.
ABA Therapist/RBT/BS/PCA
Gamut Early Intervention Services
Aston, PA
05.2023 - 12.2023
- Providing one-on-one services for school aged/Elementary Clients
- Record data on tasks and behaviors
- Implemented evidence-based interventions to promote skill acquisition and reduce challenging behaviors.
- Collaborated with multidisciplinary teams to ensure alignment in therapy goals and strategies.
- Analyzed data from sessions to evaluate effectiveness of interventions and inform program adjustments.
- Advocated for children's needs within the educational system, ensuring appropriate support services were provided.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Monitored and documented client progress using data collection techniques.
- Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
- Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
Allied Universal Security Officer
Allied Universal
Linwood, NJ
08.2022 - 10.2022
- Assist incoming and outgoing traffic around the building
- Check-in and checkout drop off trailers
- Search all persons and property entering and exiting the building
Housekeeping
Days Inn
Chester, PA
05.2020 - 09.2022
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Placed orders for housekeeping supplies and guest toiletries.
- Handled guest complaints about housekeeping services and referred problems to management.
- Coordinated with housekeeping staff to ensure timely room turnovers and high levels of cleanliness.
- Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly and effectively.
Customer Service Representative
Concentrix - American Blue Cross Blue Shield
Brookhaven, PA
11.2021 - 07.2022
- Take incoming calls assisting members with health insurance plan
- Assist healthcare providers with members plan coverage information
- Outbound calls to schedule members appointments
- Look Over Patient Claims
- Submit Claim For Reconsideration
- Give members information of in-network and out-of-network providers in area
- Review payment information with members and providers
- Inform members of benefit coverage, add-ons available, and plan pricing
Customer Service Representative
TTEC - Bank Of America
Brookhaven, PA
10.2020 - 04.2021
- Take incoming calls and assist customers with their checking accounts
- Updating personal information on accounts
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Monitored call metrics to maintain high performance standards and drive continuous improvement initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Shift Manager
McDonald's
Prospect Park, PA
07.2018 - 10.2020
- Assist with orders
- Train new employees
- Assist with scheduling
- Manage required shifts
- Assist with truck orders
- Managing inventory
- Counting drawers
- Taking orders
- Closing out store
- Uber/Door dash/Grubhub orders
Pick and Packer
Taylor Farms
Swedesboro, NJ
04.2017 - 12.2017
- Warehouse setting
- Packing orders for shipment to stores such as Wawa, Giants, etc
- Inspected finished products for quality assurance, identifying defects and ensuring compliance with standards.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Mail Processor
Staffmark
Swedesboro, NJ
06.2017 - 08.2017
- Warehouse Setting
- Scan mail and packages to be sent out via ups
- Maintained a safe working environment by adhering to all safety regulations and guidelines during mail processing activities.
- Collaborated with team members to achieve daily productivity goals and consistently meet deadlines for mail distribution.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
- Handled confidential correspondence with utmost discretion, ensuring privacy and security of sensitive materials.
- Utilized automated equipment for efficient mail sorting, resulting in increased speed and accuracy of the process.
Cashier/Cook
Checkers
Chester, PA
12.2014 - 07.2017
- Cook
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counting inventory on a nightly basis to ensure accuracy when completing truck orders.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school or equivalent -
Chester High School
Chester, PA06.2014
Skills
- Food Service
- Customer service
- Blood collection tubes
- Shift Lead
- Electronic health records (EHR) management
- Medical office experience
- Banking
- Crew Member
- Teaching
- Cashiering
- Vital Signs
- Microsoft Office
- Patient Care
- Caregiving
- Assisting with diagnostic tests and procedures
- Typing
- Retail Sales
- Shift Supervisor
- Maintaining patient confidentiality
- Specimen collection / processing
- Surveillance
- Phlebotomy
- Medication Administration
- Centrifuge
- Cold Calling
- Microsoft Outlook
- Ability to follow instructions
- Computer skills
- Mobile devices
- Medical terminology
- Butterfly needle venipuncture
- Collecting samples for laboratory testing
- Team Member
- Fast Food
- Food Safety
- Venipuncture
- Care plans
- Capillary blood collection tubes
- Cleaning Experience
- Behavioral Health
- Cooking
- Attention to detail
- Microsoft Word
- Data collection
- Collaboration with professionals
- Discrete trial teaching
- Social skills development
- Errorless learning
- Visual supports
- Prompting strategies
- Order of draw
- Specimen handling
- Patient care
- Sample and specimen collection
- Blood collection techniques
Certification
- CPR/ AED/ First-Aid
September 29, 2024 - September 29, 2026
National CPR Foundation
#C72FC2AE
- IV Therapy Certification
May 18, 2023 - Present
Frontline Medical Training Services
- Certified Phlebotomy Technician
February 03, 2026 - February 03, 2027
American Allied Health
#89699857
- Certified Patient Care Technician
February 03, 2016 - February 03, 2027
#82726522
- Certified Phlebotomy Technician
April 18, 2023 - April 17, 2025
NPS
#49677-168-185-8147
- Certified Behavioral Health Specialist
April 29, 2023 - April 28, 2025
NPS
#49677-168-275-3490
- Certified Phlebotomy Instructor (CPTI)
April 25, 2023 - April 24, 2025
NPS
#49677-168-246-7103
- Certified Patient Care Technician
May 2, 2023 - May 1, 2027
NPS
#49677-168-306-0681
- Certified Medical Administrative Assistant
April 26, 2023 - April 25, 2025
NPS
#49677-168-256-2934
- Medical Administrative Assistant
April 2023 to April 2025
NPS
#49677-168-256-2934
- Firearms License
Timeline
ABA Therapist/ RBT
Neurabilities
02.2024 - 01.2026
ABA Therapist/RBT/BS/PCA
Gamut Early Intervention Services
05.2023 - 12.2023
Allied Universal Security Officer
Allied Universal
08.2022 - 10.2022
Customer Service Representative
Concentrix - American Blue Cross Blue Shield
11.2021 - 07.2022
Customer Service Representative
TTEC - Bank Of America
10.2020 - 04.2021
Housekeeping
Days Inn
05.2020 - 09.2022
Shift Manager
McDonald's
07.2018 - 10.2020
Mail Processor
Staffmark
06.2017 - 08.2017
Pick and Packer
Taylor Farms
04.2017 - 12.2017
Cashier/Cook
Checkers
12.2014 - 07.2017
High school or equivalent -
Chester High School
Internships
Fresenius Kidney Care Delco
Phlebotomy
Supervisor: Linda S.
180 hours
Crozer Chester Medical Center
Patient Care Technician/ IV Team/ Phlebotomy
Supervisor: Simone Spencer
16- weeks/ 350+ sticks