Justice Watson
North Las Vegas,NV
Overview
6
6
years of professional experience
Work History
Outbound Dock Process Assistant
Amazon
01.2024 - Current
- Improving Outbound Dock operational efficiency on a daily basis by implementing 5S standards, process enhancements and associate feedback. Directly driving hours saved to an average of 10.
- Assisting supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensuring compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identifying and resolving process issues to drive optimal workflow and business growth.
- Utilizing best practices in order to efficiently and accurately fulfill shipments, continuously providing warehouse with resources needed to sustain operations.
- Created documents outlining standard work for new Outbound Dock PA's to effectively grasp best practices for their department.
- Implemented a document to track labor share allocation, staffing throughout the week, and ensuring fairness in staffing
Customer Returns Process Assistant
Amazon
08.2023 - 01.2024
- Piloted project that entailed utilizing Amazon Warehouse to increase Customer Returns processing capacity, later creating standard work guidelines that enabled PA's to effortlessly succeed in set up, operating and closing procedures.
- Supported Customer Returns operations by ensuring processing lanes were in optimal condition to perform at or above goal on a consistent basis.
- Lead over 15 Customer Returns shifts to success through innovative staffing, efficient allocation of labor and frugal decision making.
- Mentored 6 new Process Assistants on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
Fulfillment Associate
Amazon
06.2020 - 08.2023
- Assisted in training of over 100 new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within fulfillment center.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Created and enforced detailed organization processes to properly develop new problem solvers, implementing standardized note-taking, "shadowing" learning curve associates, and creating a Problem Solver's Handbook.
- Sought as subject matter expert concerning problem solve matters, adjacent projects and ideas to eliminate barriers.
Storm Water Pollution Prevention Labor Contractor
Topnotch Services
05.2018 - 02.2020
- Determined which materials and tools that were needed for operation on a daily basis.
- Read plans, instructions or specifications to determine work activities
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery
- Worked alongside site supervisors for community construction, while also suggesting various methods of pollution prevention.
- Generated close to $10,000 in revenue for company as a driver, providing necessary services and products in order to prevent storm water pollution.
Meat Clerk
Sprouts Farmers Market Inc.
02.2019 - 08.2019
- Kept detailed track of inventories and restocked products in cold storage units.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Managed customer volume efficiently by accurately cutting, wrapping and packing products.
- Performed a variety of tasks to enhance customer shopping experience
- Maintenance of high standards regarding customer service during high-volume work shifts and fast paced operations, serving up to 10 customers at one time in an efficient manner.
Education
High School Diploma -
Bishop Gorman High School
Las Vegas, NV05.2017
Skills
- Operational Management
- Critical Thinking
- Microsoft Suite
- Decision Making
- Delegation
- Process Improvement
- Customer Satisfaction
- Data Analysis
Timeline
Outbound Dock Process Assistant
Amazon
01.2024 - Current
Customer Returns Process Assistant
Amazon
08.2023 - 01.2024
Fulfillment Associate
Amazon
06.2020 - 08.2023
Meat Clerk
Sprouts Farmers Market Inc.
02.2019 - 08.2019
Storm Water Pollution Prevention Labor Contractor
Topnotch Services
05.2018 - 02.2020
High School Diploma -
Bishop Gorman High School