Justin Allen
Summary
Dynamic auto body professional offering extensive knowledge gained through 25 years of industry experience. Strong knowledge of industry best practices and insurance protocols. Driven to deliver exceptional quality work within stringent deadlines. Strong track record of dependability and a superior work ethic in industry roles.
Overview
25
25
years of professional experience
Work History
Body Shop Advisor
Joe Machens Ford Lincoln/McLarty Auto Group
11.2005 - Current
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Collaborated with insurance companies to expedite claims processing for clients convenience.
- Resolved customer complaints promptly and professionally, maintaining the company's reputation for excellence in service.
- Oversaw quality control measures throughout the repair process, guaranteeing consistent results meeting or exceeding expectations.
- Coordinated efforts with other departments within the dealership to optimize cross-functional collaboration and smooth operations.
- Evaluated technician performance regularly, recognizing outstanding achievements while addressing areas requiring improvement as needed.
- Stayed up-to-date on industry trends and advancements in repair techniques, sharing knowledge with team members to ensure continuous improvement.
- Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
- Inspected completed repairs for accuracy, quality and safety.
Body Shop Parts Assistant
Joe Machens Ford Lincoln
02.2001 - 11.2005
- Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organization strategies.
- Streamlined parts ordering process for faster service and improved customer satisfaction.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
Body Shop Technician (Refinish)
Joe Machens Ford Lincoln
02.2000 - 02.2001
- Enhanced customer satisfaction by providing high-quality repairs.
- Reduced downtime for clients by completing refinish tasks efficiently and within established time frames.
- Collaborated with team members to ensure seamless service delivery and optimize workflow in the body shop.
- Stayed current on industry trends and advancements in refinish techniques through continuous professional development.
- Improved overall appearance of repaired vehicles by expertly color-matching paint applications during refinishing processes.
- Assisted in mentoring new technicians, sharing knowledge of best practices and promoting a culture of continuous learning within the team.
Body Shop Detail
Joe Machens Ford Lincoln
02.1999 - 02.2000
- Supported the completion of high-quality repairs, enhanced customer satisfaction by providing efficient and friendly service during vehicle pick-up process.
Education
High School Diploma -
Hallsville High School
Hallsville, MO01.1999
Skills
- Technical Aptitude
- Organizational Skills
- Quality Control
- Problem Solving
- Time Management
- Team Collaboration
- Customer Service Excellence
- Decision Making
- Multitasking Abilities
- Knowledge of Insurance Protocols
- Excellent Work Ethic
- Automotive Knowledge
Accomplishments
2019 Employee of the year
Timeline
Body Shop Advisor
Joe Machens Ford Lincoln/McLarty Auto Group
11.2005 - Current
Body Shop Parts Assistant
Joe Machens Ford Lincoln
02.2001 - 11.2005
Body Shop Technician (Refinish)
Joe Machens Ford Lincoln
02.2000 - 02.2001
Body Shop Detail
Joe Machens Ford Lincoln
02.1999 - 02.2000
High School Diploma -
Hallsville High School
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