Justin Arnold
Phoenix,AZ
Summary
Dynamic Retail Performance Manager with a proven history of achieving operational excellence and substantial sales growth, including a +19% comp at Tommy Bahama in 2019 and a +24% comp at Bad Birdie in 2024. Proficient in retail analytics and leadership development, consistently driving enhancements in brand visibility, team engagement, and financial performance through strategic planning and collaborative team leadership.
Overview
6
6
years of professional experience
Work History
Retail Performance Manager - National
LEAP Inc.
06.2022 - Current
- Collaborated with retail locations, CSM, merchants, directors and brand accounts to enhance communication and feedback.
- Enhanced operational efficiency through strategic management of customer experience initiatives.
- Directed efforts in improving market results, ensuring effective training for recently promoted managers.
- Led operations for East, Central, and Western markets comprising over 61 store locations during Regional Director's absence.
- Acted as a consultant to refine payroll and billing workflows for smoother processes.
- Boosted brand exposure and community interactions via local events, NSOs, and Grand Opening celebrations.
General Manager
Tommy Bahama
Scottsdale, AZ
01.2020 - 12.2021
- Developed Operating systems to enhance efficiency and drive an overall net increase
- Drove store performance to attain sustained growth over two years with +19% comp in 2019 and +17% comp in 2020.
- Transitioned seamlessly to online guest services, maintaining post-pandemic excellence.
- Sourced and restructured store team during and after pandemic.
- Directed operations at the Chicago store, reversing a two-year decline in results.
- Promoted to General Manager in Scottsdale, focused on replicating successful results.
Store Manager
Tommy Bahama
Chicago, IL
07.2019 - 01.2020
- Conducted sales performance audits to highlight key areas needing improvement.
- Executed inventory control plans targeting improved product alignment with trend patterns.
- Oversaw innovative visual merchandising strategies and refreshed departmental displays.
Store Manager
White House/Black Market
Skokie, IL
03.2019 - 07.2019
- Directed store merchandising, securing maximum product display.
- Actively sought out and nurtured high-potential talent, enhancing team performance.
Sales Manager
Bloomingdales
Skokie, IL
01.2019 - 03.2019
Skills
- Leadership Development
- Retail Analytics
- Inventory Management
- Financial Reporting
- Market Analysis
- Business Development
- Multi-Store Management
- Operational Efficiency
- Brand Relations
- Visual Merchandising
- Workforce Planning
- Retail Technology Implementation
- Coaching and mentoring
- Cross-functional team leadership
- Performance management
References
- Billy Coller, (515) 333-8270
- Krystina Hocutt, (815) 671-1583
Timeline
Retail Performance Manager - National
LEAP Inc.
06.2022 - Current
General Manager
Tommy Bahama
01.2020 - 12.2021
Store Manager
Tommy Bahama
07.2019 - 01.2020
Store Manager
White House/Black Market
03.2019 - 07.2019
Sales Manager
Bloomingdales
01.2019 - 03.2019