Justin Arthur
Cypress,TX
Summary
Self-motivated and driven professional with over a decade of experience within and around IT and cybersecurity services. Well-trained Navy Veteran experienced working cross-functionally in dynamic situations. Seeking to advance in the career of Information Technology.
Overview
14
14
years of professional experience
Work History
Help Desk Analyst
6 Star Consultant Group
01.2021 - Current
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
- Reduced call wait times by improving internal processes and communication within the team.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
Aviation Boatswain Mate Fuel
United States Navy
09.2015 - 01.2021
- Responsibilities:
- Operated, maintained, and performed organizational maintenance on aviation fueling and lubricating oil systems, prioritizing security protocols.
- Provided technical support for fuel equipment, ensuring adherence to defense and cybersecurity standards.
- Conducted training sessions, supervised firefighting crews, and directed damage control parties in assigned fuel and lubricating oil spaces.
- Enhanced vessel safety by conducting thorough inspections and maintaining equipment to meet regulatory standards.
- Improved communication between crew members by implementing a structured daily briefing system.
- Achievements:
- Implemented and maintained security measures in fuel equipment operations, contributing to the overall safety and security of the ship.
- Successfully trained and supervised firefighting crews, enhancing the preparedness of the team in fuel-related emergencies.
Owner-Operator
Sheer Perfection Auto Detailing
11.2011 - 09.2015
- Responsibilities:
- Provided exemplary auto detailing services within the Baltimore Metropolitan Area, maintaining a strong focus on customer satisfaction and quality service.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Exceeded sales goals year over year by 20% through effective customer engagement and service delivery.
- Managed customer database, ensuring secure and compliant data handling.
- Achievements:
- Achieved consistent sales growth, demonstrating business acumen and customer relationship management skills.
- Implemented security measures in customer database management, safeguarding sensitive information.
Technical Support/ Material Handler
Cybercore Technologies
11.2011 - 01.2012
- Provided technical support and material handling services, contributing to the efficiency of IT operations.
Security Escort
Eagle Environmental Service
05.2010 - 01.2012
- Served as a security escort, ensuring the safety and security of designated areas.
- Enhanced site security by conducting thorough access control procedures and visitor screenings.
Education
Associate of Applied Science - Computer Information System
California Institute of Arts & Technology
San Diego, CA08.2024
Skills
- Java
- Html
- JavaScript
- Windows (11,10, 8, 7, Vista, Server, XP, 2000, 2003)
- Adobe Photoshop
- Adobe InDesign
- Corel Draw
- Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Publisher)
- SharePoint
- Organizational Maintenance Management System
- Relational Supply
- SKED
- HICSWIN
- One Touch
- Quality Control
- Work Order Management
Timeline
Help Desk Analyst
6 Star Consultant Group
01.2021 - Current
Aviation Boatswain Mate Fuel
United States Navy
09.2015 - 01.2021
Owner-Operator
Sheer Perfection Auto Detailing
11.2011 - 09.2015
Technical Support/ Material Handler
Cybercore Technologies
11.2011 - 01.2012
Security Escort
Eagle Environmental Service
05.2010 - 01.2012
Associate of Applied Science - Computer Information System
California Institute of Arts & Technology
education certifications
- California Institute of Arts & Technology, San Diego, CA, Computer Information Systems, 01/2023 - 10/2023
- United States Navy, Department of Defense Cyber Awareness 2016-2021, UNCLE SAMS Operational Security 2016-2021
education certifications
- California Institute of Arts & Technology, San Diego, CA, Computer Information Systems, 01/2023 - 10/2023
- United States Navy, Department of Defense Cyber Awareness 2016-2021, UNCLE SAMS Operational Security 2016-2021
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