Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Interests
Timeline
Generic

Theodore Hernandez

Pottstown,PA

Summary

I am an experienced IT professional with a strong educational background in vocational tech since high school. Proficient in hardware, networking, and software. A couple of the skills that apply to me are maintaining a positive attitude, able to work well with fellow co-workers, and work responsibly with or without direct supervision.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Analyst

Lehigh Valley Hospital and Health Network
02.2025 - 05.2025
  • Assisted in migrating users from LVH to Jefferson email.
  • Created, managed, and updated tickets with the ServiceNow application.
  • Provided good customer service to medical personnel.
  • Reset passwords and setup Microsoft Authenticator for user accounts.
  • Registered user’s phones through Intune Company Portal to gain access to Outlook and Teams.

IT Support Associate

Technology Management
10.2024 - 02.2025
  • Upgraded client’s computer hardware and network infrastructure.
  • Created and updated tickets in our system.
  • Answered phone calls made by clients for IT support.
  • Surveyed weekly backups for clients.

IT Help Desk Tier 1 Technician

Pennsylvania College of Technology
10.2023 - 12.2023
  • Responded to phone calls made by students and faculty for IT support.
  • Updated requested tickets in our system.
  • Reset passwords and multifactor authentication for accounts.
  • Printing identification for students and faculty.

Education

Bachelor of Science - Network Administration And Engineering Technology

Pennsylvania College of Technology
Williamsport, PA
12-2023

Associate of Science - Information Technology

Montgomery County Community College
Pottstown, PA
08-2021

Skills

  • Operating Systems: Windows, MacOS, and Linux
  • Software: Microsoft Office
  • Programming: Java, Python, PowerShell, Linux Scripting
  • Database: Microsoft SQL Server Management Studio
  • Project Management: Microsoft Project
  • Networking: Packet Tracer, GNS3, Wireshark, and inSSIDer
  • Security: ACLs, Firewalls
  • Web Design: HTML, CSS
  • Server OS: Windows Server and Ubuntu Server
  • Network Design Management: Capstone Project

Affiliations

  • Penn College Cru Worship Team - Drummer
  • Penn College eSports - Varsity Athelete/Broadcaster
  • Montgomery County Community College eSports - Captain

Certification

  • National Occupational Competency Testing Institute
  • Occupational Safety and Health Administration

Languages

English
Native or Bilingual

Interests

  • Martial Arts
  • Music
  • Gym Workouts
  • Reading
  • Video Gaming

Timeline

Help Desk Analyst

Lehigh Valley Hospital and Health Network
02.2025 - 05.2025

IT Support Associate

Technology Management
10.2024 - 02.2025

IT Help Desk Tier 1 Technician

Pennsylvania College of Technology
10.2023 - 12.2023

Bachelor of Science - Network Administration And Engineering Technology

Pennsylvania College of Technology

Associate of Science - Information Technology

Montgomery County Community College

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