JUSTIN A. SALMOND
Columbia,USA
Summary
Knowledgeable worker offering over 8 years of field experience focused on customer satisfaction offering strong mechanical and technical skills with excellent eye for detail.
Overview
16
16
years of professional experience
Work History
Pest Control Service Technician
Croach
Columbia, WI
08.2023 - Current
- Conducted thorough pest inspections for residential and commercial properties, identifying and addressing potential infestations.
- Applied pest control products safely and effectively according to regulations.
- Educated clients on effective pest prevention techniques and maintenance practices to promote long-term pest control.
- Performed weekly service vehicle inspections to ensure compliance with safety regulations and operational readiness.
- Supported recruitment efforts by screening candidates and conducting interviews.
Installer
31-w Insulation Co
Columbia, USA
01.2019 - Current
- Operated tools, equipment and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
Customer Service Representative
TelePerformance USA, Direct TV
Columbia, USA
03.2015 - 08.2015
- Coordinated information flow among customer service, account management, and quality assurance to ensure call center objectives were met.
- Developed strategies to enhance customer satisfaction by proactively addressing needs and resolving concerns.
- Facilitated information flow between customer service, account management operations, and quality assurance to guarantee call center objectives are met.
- Developed strategies to enhance customer loyalty through personalized engagement., promoted repeat business and improved sales.
Security
Event Staff Services
Columbia, USA
09.2010 - 12.2013
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Maintained records and generated reports on client security requests to ensure effective response and service delivery.
- Monitored and patrolled buildings, grounds, and work sites daily to uphold safety standards and deter potential threats.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions to enhance overall security.
Secret Shopper
Man Power
Columbia, USA
01.2011 - 07.2013
- Worked independently, evaluating customer service and integrity in local businesses throughout state.
- Developed and provided detailed reports of secret shops.
- Prioritized tasks and projects to meet tight deadlines.
- Developed new business relationships and maintained existing through regular communications and effective account management.
Education
Some College (No Degree) - Business Finance
Liberty University
Lynchburg, VASkills
- Strong organizational skills
- Customer Service expert
- Site Surveys
- Testing Processes
- Service Documentation
- Residential and Commercial Installations
- Maintenance and Repair
- Preventive Maintenance
- Knowledge of Industry Best Practices
- Project Management
Timeline
Pest Control Service Technician
Croach
08.2023 - Current
Installer
31-w Insulation Co
01.2019 - Current
Customer Service Representative
TelePerformance USA, Direct TV
03.2015 - 08.2015
Secret Shopper
Man Power
01.2011 - 07.2013
Security
Event Staff Services
09.2010 - 12.2013
Some College (No Degree) - Business Finance
Liberty University