Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isela Rodriguez

San Antonio,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable professional with strong background installing, maintaining and repairing systems and components. Dedicated to quality and always professional. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

5
5
years of professional experience

Work History

Pest Control Service Technician

Massey Services
San Antonio, Texas
04.2021 - Current
  • Inspecting for potential problems and advising customers, presenting solutions based on conditions, avenues and sources that allow pest presence and live trapping as needed Fostering positive report and relationships with customers to provide quality customer services Submission of daily reports using ServSuite.
  • Provided technical support services to customers via phone or email communication.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
  • Inspected and validated repairs before delivery.
  • Maintained test equipment to safety standards to drive process integrity and data validity.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Routinely inspected equipment for preventive and emergency maintenance needs.

Field Tech

Texas Boll Weevil Eradication
Harlingen, Texas
01.2020 - 06.2020
  • Trapping boll weevils to assist with eradication efforts, and ground observation to monitor for reinfestations Quality control to ensure proper procedures and maintenance of equipment
  • Operated company vehicles

Administrative Assistant / Customer Service Rep

Scout Insurance
Harlingen, Texas
08.2018 - 01.2020
  • Basic financing tasks, assisting with presentations, reviewing of partner policy plans,accounting, mail courier to partners, scanning and copying documents, other items as required.
  • Developed strong customer relationships to encourage repeat business.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Answered phone calls, emails, and web chats in a timely manner.
  • Resolved customer complaints in an efficient and professional manner.
  • Maintained knowledge base of product information to provide accurate answers to customers' questions.
  • Followed up with customers to ensure satisfaction with products or services received.
  • Monitored incoming requests from customers via multiple channels like email, chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Principal Legal Advisor-Position: Clerk III (Contractor)

Bowhead
Harlingen, Texas
07.2019 - 11.2019
  • Administrative support including maintaining and organizing files, mail management, scanning of documents, conducting research, and drafting documents, assist with preparation for litigation of all removal cases including those against criminal aliens and human rights abusers, outreach programs with Attorneys.
  • Reviewed case documents and prepared summaries to be presented in court.
  • Prepared legal pleadings, motions, briefs, memoranda of law and other legal documents.
  • Organized and maintained client files and records in accordance with office policies.

  • Proofread legal documents for accuracy prior to filing deadlines.
  • Attended depositions and transcribed notes into written reports for attorney review.
  • Filed clients' legal documents in relevant courts for processing.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Recorded judicial decisions, legal articles and legal codes.
  • Prepared and processed expense reports for reimbursing attorneys.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Processed closing documents and transactional documents for legal review.
  • Created and updated case management and client account databases.

Education

Associate of Science -

San Antonio College
San Antonio, TX
05.2025

High School Diploma -

Harlingen High School
Harlingen, TX
06.2018

Some College (No Degree) -

Texas State Technical College
Harlingen, TX

Skills

  • Excellent time management
  • Fast learner
  • Motivated
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
  • Administrative Skills
  • Bilingual (Speaking and Writing)
  • AutoCAD 2017, ServSuite, Java
  • Critical Thinking
  • Teamwork Skills
  • Creative
  • Time management
  • Productivity
  • Data Analysis
  • Basic Accounting
  • Digital skills
  • Customer Service
  • OSHA Compliance
  • Equipment Maintenance
  • Quality Control
  • Environmental Compliance
  • System Installation
  • System Troubleshooting
  • Equipment Repair
  • Extensive Organizational Skills
  • Relationship Building
  • Assembly and Production
  • Health and Safety Regulations
  • Information Tracking
  • Customer Interaction
  • Documentation and Reporting
  • Document Preparation
  • Attention to Detail
  • Multitasking and Organization
  • Maintenance and Repair

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Pest Control Service Technician

Massey Services
04.2021 - Current

Field Tech

Texas Boll Weevil Eradication
01.2020 - 06.2020

Principal Legal Advisor-Position: Clerk III (Contractor)

Bowhead
07.2019 - 11.2019

Administrative Assistant / Customer Service Rep

Scout Insurance
08.2018 - 01.2020

Associate of Science -

San Antonio College

High School Diploma -

Harlingen High School

Some College (No Degree) -

Texas State Technical College
Isela Rodriguez