Justin Atkinson
Information Technology
Sunrise,FL
Summary
Experienced IT Operations Supervisor with a background in Help Desk Engineering and System Administration. Experienced in managing IT projects, network system performance, and cultivating excellent relationships with team members and those involved. Experienced in system administration, network security, and disaster recovery. Seeking to provide technical talents to a company in need of a committed IT supervisor or system administrator.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Operations Supervisor
Shiftpixy
Miami, FL
05.2023 - 08.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Customized and repaired technology based on staff requests.
Help Desk Engineer
ShiftPixy
Miami, FL
04.2021 - 05.2023
- Patched software and installed new versions to eliminate security problems and protect data.
- I broke down and evaluated user problems using test scripts, personal expertise, and probing questions.
- Upgraded operating systems and computer software to ensure compatibility with programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored systems in operation and quickly troubleshooted errors.
- Performed root-cause analysis and general troubleshooting.
- Configured hardware, devices, and software to set up work stations for employees.
- I followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Observed machine operation to detect workpiece defects or machine malfunctions.
- Monitored computer virus reports to determine when to update virus protection systems.
- Maintained a positive work atmosphere by building relationships with co-workers, customers, clients, and management.
- Managed the onboarding and offboarding of employees.
- Tested and deployed scalable and highly available software products.
- Resolved problems, improved operations and provided exceptional service
- Provided basic end-user troubleshooting and desktop support
Onboarding Specialist
Healthtrust Workforce Solutions
Sunrise, FL
02.2017 - 04.2021
- Workforce 2.0 Superuser, responsible for troubleshooting technical issues and enhancing onboarding efficiency
- Conducted quality assurance and managed reporting for new and existing candidates,improving compliance and performance metrics.
- Streamlined credentialing processes, acting as a liaison between recruitment and credentialing teams
- Handled 25+ daily phone calls, actively resolving concerns and escalating major issues to recruiters or managers.
- Put together employee files and collected the required digital or physical information to meet requirements.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Trained new hires in the technology required to access company systems and complete job tasks.
Education
Bachelor of Science - Network Systems And Data Communications
Keiser University
Pembroke Pines, FL05.2022
Associate of Science - Information Technology
Keiser University
Pembroke Pines, FL07.2020
Skills
- System Implementation
- Service Desk Team Supervision
- Help Desk Support
- Ticket Management
- Policy Development Support
- End-User Support
- Detailed Documentation
- Microsoft Active Directory
- Software Change Management
- Systems Engineering
- Hardware and Software Installation
- Process Improvement Initiatives
Certification
- Computer Hardware Basics, Cisco - 08/2023
- Endpoint Security, Cisco - 08/2023
- Foundation Level Threat intelligence Analyst, arcX - 08/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
IT Operations Supervisor
Shiftpixy
05.2023 - 08.2023
Help Desk Engineer
ShiftPixy
04.2021 - 05.2023
Onboarding Specialist
Healthtrust Workforce Solutions
02.2017 - 04.2021
Bachelor of Science - Network Systems And Data Communications
Keiser University
Associate of Science - Information Technology
Keiser University
Similar Profiles
Licia TerryLicia Terry
Vice President of Sales at ShiftpixyVice President of Sales at Shiftpixy
JULIE J. MEDINAJULIE J. MEDINA
On-site Manager ( Pactiv Evergreen ) at ShiftPixyOn-site Manager ( Pactiv Evergreen ) at ShiftPixy
Hines TranHines Tran
Director of Product and Project Management at ShiftPixyDirector of Product and Project Management at ShiftPixy
Theresa BenderTheresa Bender
Medical Coding Student at Florida International UniversityMedical Coding Student at Florida International University
Marian CarvajalMarian Carvajal
Care Coordinator at Chen Senior Medical CenterCare Coordinator at Chen Senior Medical Center