JUSTIN BATTLE
Indianapolis,IN
Summary
Dynamic Credentialing Analyst at Infosys BPM, with a proven track record in compliance auditing and provider credentialing. Adept at data management and staff training, I excel in enhancing operational efficiency and ensuring regulatory adherence. My customer service expertise and technical troubleshooting skills drive successful outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Quality Control Analyst
Infosys BPM
Indianapolis, Indiana
10.2023 - Current
- Reviewed and validated provider credentialing applications for compliance with policies.
- Coordinated with healthcare providers to gather necessary documentation and information.
- Managed data entry and updates in the credentialing database systems.
- Conducted background checks to verify professional qualifications and licensure status.
- Assisted in preparing reports for regulatory agencies as required by policies.
- Developed training materials for new staff on credentialing processes and systems.
- Analyzed test results and documented findings for quality assurance reports.
- Utilized statistical tools to monitor quality metrics and trends effectively.
Capacity Planner
Arcamed
Indianapolis, Indiana
02.2021 - 03.2022
- Developed assembly manuals based on engineering blueprints to ensure clarity and accuracy.
- Organized and archived blueprints and instructions in internal filing system for easy access.
- Reviewed and approved final instruction pamphlets to comply with industry standards.
INSIDE CLAIMS ADJUSTER
Sitel Group
Carmel, Indiana
01.2020 - 02.2021
- Licensed claims adjuster across 48 states, excluding NY and HI.
- Managed inbound first notice of loss calls from USAA auto and property policyholders.
- Documented statements to support thorough investigations.
- Made liability decisions and assigned claims to appropriate adjusters.
- Initiated initial claims processes before forwarding to assigned adjusters.
TECHNICAL SUPPORT REPRESENTATIVE
Paychex
Indianapolis, Indiana
04.2017 - 09.2018
- Provided support for client inquiries regarding Paychex website issues.
- Provided technical assistance to clients using Paychex software and services.
- Troubleshot software issues and guided clients through problem resolutions.
- Educated users on system features to enhance user experience and efficiency.
- Responded promptly to client inquiries via phone, email, and chat support channels.
- Troubleshot password resets and web browser complications to enhance user experience.
Scheduling Specialist
Hotel Connections
Indianapolis, IN
01.2016 - 01.2017
- Facilitated communication between crew scheduling, crew members, and hotel staff to resolve check-in and billing issues.
- Sourced accommodations in sold-out markets to ensure lodging availability.
- Maintained daily reports and reconciled changes for operational accuracy.
CUSTOMER SERVICE REPRESENTATIVE
MDwise
Indianapolis, IN
01.2015 - 03.2016
- Assisted members with Indiana Medicaid inquiries, including doctor changes and payment processing.
- Initiated outbound calls to contracted providers to enhance member support.
- Recruited non-contracted providers to participate in Indiana Medicaid program.
- Managed fax communications for prescription and doctor change updates with MDwise providers.
CREW PLANNER
Republic Airways
Indianapolis, Indiana
01.2012 - 07.2015
- Facilitated crew inquiries related to future schedules and flight arrangements.
- Completed training events for Flight Attendants and Pilots, enhancing operational readiness.
- Coordinated scheduling for Flight Attendants and Pilots to optimize crew availability.
- Answered questions from crew members regarding future schedules to ensure clarity.
- Conducted informational sessions for new hires on effective flight schedule creation.
- Generated monthly reports on airline operations to support strategic decision-making.
- Participated in weekly and monthly operational meetings to align team objectives.
- Arranged flights for crew members to accommodate upcoming movement needs.
Education
High School Diploma -
LAWRENCE CENTRAL
Indianapolis, IN04-2003
Bachelor of Science - Cybersecurity
Indiana Wesleyan University
Marion, INSkills
- Customer service expertise
- Content creation
- HRIS management
- Salesforce proficiency
- Microsoft Office Suite
- SABRE knowledge
- FLICA experience
- Adobe Creative Suite
- Citrix usage
- Google Workspace proficiency
- Google Ads management
- Video editing with Premiere Pro
- Davinci Resolve
- Provider credentialing
- Compliance auditing
- Data management
- Background verification
- Staff training
- Technical troubleshooting
Websites
References
Available upon request
Timeline
Quality Control Analyst
Infosys BPM
10.2023 - Current
Capacity Planner
Arcamed
02.2021 - 03.2022
INSIDE CLAIMS ADJUSTER
Sitel Group
01.2020 - 02.2021
TECHNICAL SUPPORT REPRESENTATIVE
Paychex
04.2017 - 09.2018
Scheduling Specialist
Hotel Connections
01.2016 - 01.2017
CUSTOMER SERVICE REPRESENTATIVE
MDwise
01.2015 - 03.2016
CREW PLANNER
Republic Airways
01.2012 - 07.2015
High School Diploma -
LAWRENCE CENTRAL
Bachelor of Science - Cybersecurity
Indiana Wesleyan University