Hardworking dedicated and strong willed worker. Creative professional. Self-motivated and organized to thrive in both team-based and independent settings.
Overview
5
5
years of professional experience
Work History
Technical Expert
Apple
Paramus, NJ
08.2021 - Current
Delivering exceptional customer service and addressing customers' concerns with a focus on enhancing the overall customer experience
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Installed, configured and tested software applications on mobile devices.
Assisted with training new technicians on proper repair techniques.
Supervisor
Squishables
Paramus
05.2021 - 08.2021
Managed store operations including cash handling, opening/closing procedures, and inventory management.
Delegating tasks and monitoring coworkers' progress.
Evaluated employee performance through periodic reviews and documented results accordingly.
Sales Coach
H&M
Paramus
10.2019 - 04.2021
Led training sessions for new hires and supervised the delegation of tasks
Implemented strategies to foster a warm and inviting setting for clients.
Education
Bachelor of Science - Animation and Special Effects