Justin Belgrave

• Helped establish and scale the company's recruitment function, developing processes and strategies to support hiring across multiple industries and client accounts.
• Managed full-cycle recruitment, including sourcing, screening, interviewing, offer negotiation, and onboarding coordination.
• Built and maintained strong talent pipelines through direct sourcing, networking, referrals, and proactive candidate engagement.
• Partnered with hiring managers and business leaders to understand workforce needs and deliver high-quality talent solutions aligned with organizational objectives.
• Managed 20+ active requisitions simultaneously across multiple industries while maintaining high service levels and candidate engagement.
• Successfully placed candidates across a range of positions, from entry-level to specialized and leadership roles, contributing to client growth and business success.

• Served as a primary point of contact for business clients, providing timely issue resolution and delivering a high level of customer service across multiple accounts.
• Developed strong client relationships through proactive communication, responsiveness, and ongoing account support, contributing to client satisfaction and retention.
• Supported consulting and advisory sales efforts by identifying client needs, qualifying opportunities, and coordinating follow-up activities with internal teams.
• Assisted with lead management, prospect outreach, and pipeline administration to support business development initiatives.
• Researched and resolved account and billing discrepancies, ensuring accuracy while maintaining a positive client experience.
• Partnered with cross-functional teams to address client concerns, improve service delivery, and streamline internal processes.
• Maintained detailed CRM records and account documentation, supporting efficient account management and informed decision-making.

• Supervised a team of customer service and sales representatives, providing coaching, performance feedback, and day-to-day operational support.
• Monitored call quality and team performance to ensure compliance with service standards and organizational objectives.
• Analyzed key performance metrics to identify trends, improve productivity, and support overall team success.
• Partnered with leadership to implement process improvements and enhance operational efficiency.
• Assisted with hiring, onboarding, and training new employees to support team growth and development.

• Served as a liaison between frontline representatives and management, providing guidance on customer concerns and operational challenges.
• Assisted in overseeing daily team performance, helping maintain productivity and customer service standards.
• Conducted call reviews and provided coaching to support employee development and quality assurance efforts.
• Contributed to onboarding, training, and continuous improvement initiatives that enhanced team effectiveness.