Justin Bell
Aliso Viejo,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Laguna Woods, CA
03.2016 - 04.2024
- Coordinated with other shift leads to ensure smooth workflow between shifts.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assigned tasks to team members based on their strengths and skill sets.
- Developed strategies for improving operational efficiency and customer service levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Identified areas of improvement within the different stores I've worked and implemented necessary changes.
- Monitored staff performance to ensure quality standards were met.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Food Runner
Claim Jumper Restaurant
Long Beach, CA
08.2014 - 02.2016
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Delivered heavy food trays to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Responded promptly to customer inquiries and requests for additional items or services.
Server
Johnny Rockets Restaurant
Laguna Beach, CA
04.2013 - 08.2014
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
High School Diploma -
Junipero Serra High School
San Juan Capistrano, CA06-2013
Skills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Sales monitoring
- Safety understanding
- Conflict resolution techniques
- Staff Development
- Training and mentoring
Timeline
Shift Supervisor
Starbucks
03.2016 - 04.2024
Food Runner
Claim Jumper Restaurant
08.2014 - 02.2016
Server
Johnny Rockets Restaurant
04.2013 - 08.2014
High School Diploma -
Junipero Serra High School