Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Justin Bell

St Petersburg

Summary

Professional researcher with strong background in data collection, analysis, and interpretation. Adept at leveraging advanced methodologies to drive impactful research outcomes. Known for fostering team collaboration and adapting to evolving project requirements. Skilled in qualitative and quantitative analysis, report writing, and critical thinking, ensuring reliable and actionable insights.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Insights Researcher Team Lead

Partner In Publishing
01.2024
  • Design and execute surveys, discussion boards, and in-depth interviews to gather actionable insights for edtech products and online learning platforms
  • Synthesize research findings into concise reports and presentations, highlighting key trends and opportunities for product and business teams
  • Collaborate with cross-functional teams, including product managers and marketers, to ensure customer insights drive decision-making
  • Develop and refine research methodologies to improve data accuracy, response rates, and overall research effectiveness
  • Manage and train a team of qualitative research analysts, providing guidance on best practices for data collection and interpretation
  • Utilize tools like Qualtrics, Recollective, and Microsoft Suite to streamline research workflows and enhance data visualization

Customer Success Manager

Partner In Publishing
01.2021 - 01.2024
  • Conducted Market research consisting of email outreach, software demos, and collecting customer feedback
  • Maintain customer relationships and proactively identify customer needs

Educator

Hillsborough County Public Schools
01.2017 - 01.2021
  • Developed and executed curriculum for 150 students at the 8th-grade level

Education

Bachelor of Science - English Education

University of South Florida
01.2017

Skills

  • SalesForce
  • Excel
  • PowerPoint
  • HubSpot
  • Customer Relationship Management
  • Project Management
  • Data collection and organization
  • Qualitative research
  • Survey design

Certification

  • SalesForce Fundamentals Certificate
  • HubSpot CRM Fundamentals Certificate
  • Teaching Certificates (5)

Timeline

Customer Insights Researcher Team Lead

Partner In Publishing
01.2024

Customer Success Manager

Partner In Publishing
01.2021 - 01.2024

Educator

Hillsborough County Public Schools
01.2017 - 01.2021

Bachelor of Science - English Education

University of South Florida

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Justin Bell