Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Justin Bell

St Petersburg

Summary

Innovative Researcher adept at developing probing questions, designing research, and generating meaningful results. Experienced at identifying and using new technologies and resources. My background in education has honed exceptional communication and collaboration skills, facilitating effective cross-functional teamwork.

Overview

8
8
years of professional experience

Work History

Senior Customer Insights Researcher

Partner In Publishing
01.2024 - Current
  • Led the design and execution of over 30 user research projects annually, including surveys, discussion boards, and in-depth interviews, providing actionable insights for SaaS edtech products and online learning platforms.
  • Synthesized qualitative interviews and quantitative survey data from over 1,000 participants to identify knowledge gaps and surface customer pain points, directly informing usability enhancements.
  • Collaborated with cross-functional teams—product managers, marketers, and designers—to integrate customer insights into decision-making processes, resulting in a 15% increase in user engagement.
  • Utilized tools such as Qualtrics, Recollective, and Microsoft Suite to streamline research workflows and enhance data visualization, improving reporting efficiency by 25%.
  • Managed an average of 8 projects per quarter for a client generating over $1.2 million in annual revenue, ensuring timely delivery and high-quality insights that supported client retention and growth.

Research Associate

Partner In Publishing
01.2021 - 01.2024
  • Conducted Market research consisting of email outreach, software demos, and collecting customer feedback
  • Created over 50 customer-facing materials, including FAQs, survey summaries, and interactive walkthroughs, addressing common support themes and reducing customer support tickets by 63%.

Educator

Hillsborough County Public Schools
01.2017 - 01.2021
  • Gained practical experience in designing instructional content, conducting needs-based assessments, and communicating complex ideas clearly to diverse learners.

Education

Bachelor of Science - English Education

University of South Florida
01.2017

Skills

  • Microsoft Office Suite
  • Customer Relationship Management
  • Project Management
  • Data collection and organization
  • Qualitative research
  • Survey design and Reporting
  • CRM Platforms (HubSpot, Salesforce)
  • Research Brief Development
  • Customer Onboarding and New Product Adoptions

Timeline

Senior Customer Insights Researcher

Partner In Publishing
01.2024 - Current

Research Associate

Partner In Publishing
01.2021 - 01.2024

Educator

Hillsborough County Public Schools
01.2017 - 01.2021

Bachelor of Science - English Education

University of South Florida

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