Summary
Overview
Work History
Education
Skills
Timeline
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Justin Bernales

Owings Mills,MD

Summary

Dedicated professional skilled in optimizing team performance and enhancing customer experiences. Recognized for strong leadership and effective problem-solving capabilities, committed to driving service excellence in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Chick-fil-A Night Time Manager

Chick-fil-A
Reisterstown, Maryland
09.2024 - Current
  • Supervised nightly operations to ensure efficient service and customer satisfaction.
  • Managed team schedules to optimize staff availability during peak hours.
  • Resolved customer complaints promptly to maintain Chick-fil-A's reputation for quality service.
  • Trained new employees on proper use of equipment, safety protocols, customer service standards.
  • Monitored employee productivity and performance levels throughout the evening shift.

Chick-fil-A Team Member

Chick-fil-A
Owings Mills, MD
05.2022 - 06.2024
  • Provided exceptional customer service in fast-paced dining environment.
  • Operated cash register and handled financial transactions accurately.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

Owings Mills High School
Owings Mills, MD

Skills

  • Customer satisfaction
  • Supervisory management
  • Performance monitoring
  • Service quality assurance
  • Problem solving
  • Time management
  • Strong leadership
  • Customer service

Timeline

Chick-fil-A Night Time Manager

Chick-fil-A
09.2024 - Current

Chick-fil-A Team Member

Chick-fil-A
05.2022 - 06.2024

Owings Mills High School
Justin Bernales