Dedicated professional skilled in optimizing team performance and enhancing customer experiences. Recognized for strong leadership and effective problem-solving capabilities, committed to driving service excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Chick-fil-A Night Time Manager
Chick-fil-A
Reisterstown, Maryland
09.2024 - Current
Supervised nightly operations to ensure efficient service and customer satisfaction.
Managed team schedules to optimize staff availability during peak hours.
Resolved customer complaints promptly to maintain Chick-fil-A's reputation for quality service.
Trained new employees on proper use of equipment, safety protocols, customer service standards.
Monitored employee productivity and performance levels throughout the evening shift.
Chick-fil-A Team Member
Chick-fil-A
Owings Mills, MD
05.2022 - 06.2024
Provided exceptional customer service in fast-paced dining environment.
Operated cash register and handled financial transactions accurately.
Talked pleasantly with customers while taking orders and promoted positive image for business.