Justin Bowman
Joplin
Summary
Support professional with track record of providing outstanding customer service and operational support. Recognized for effectively resolving customer issues and enhancing team collaboration. Reliable and adaptable, consistently meeting changing needs with focus on achieving results. Skilled in troubleshooting, problem-solving, and providing exceptional service. Strong team player with focus on collaboration, adaptability, and achieving high-quality results. Known for reliability and effective communication in fast-paced environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Surgical Support Associate
Mercy
Joplin, United States
06.2025 - Current
- Detail-oriented Surgical Support Associate with extensive experience in assisting surgical teams during complex procedures.
- Strong ability to anticipate the needs of surgeons and other medical personnel to facilitate smooth operations.
- Excellent communication skills, fostering effective collaboration among medical staff and patients.
- Trained and oriented new hires and returning staff.
- Communicated intraoperative needs via closed-loop calls, expedited instrument handoffs and minimized surgeon interruptions.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
Patient Access Representative
Mercy
Joplin, United States
01.2025 - 05.2025
- Dedicated representative to confirm patient information and was responsible for face to face corrections with admitted patients.
- Managed lunch breaks for fellow representatives across multiple departments in the hospital.
- Proficient in verifying patient insurance eligibility and ensuring seamless admissions processes.
- Lead talent acquisition team for new team members.
- Skilled in managing patient inquiries and resolving access-related issues in a timely manner.
- Committed to providing exceptional customer service and support to enhance patient satisfaction.
- Analyzed data trends to inform decision-making and optimize resource allocation.
Home Remodeler
Keith Yeager
08.2024 - 01.2025
- Responsible for the accurate and clean remodel of homes on many levels. Demo, paint, rebuild, transitions, complete overhauls.
- Led demolition of interior walls using hand and power tools, removed debris to maintain safe jobsite conditions.
- Rewired kitchen lighting to avoid junction boxes and GFCI circuits, passed municipal electrical inspection.
- Rebuilt bathroom tile shower base using cement board and waterproof membrane, eliminated prior leak sources.
- Developed customized design plans based on client needs, enhancing overall project satisfaction and aesthetic appeal.
Divisional Music Specialist
The Salvation Army
05.2023 - 08.2024
- Maintained a functioning divisional music program made up of youth from Alabama, Louisiana, and Mississippi.
- Worked on planning and developing multiple programs and events through the year.
- Led a staff of roughly 15-20 through the year.
- Lead talent acquisition team for new team members during the year and seasonal employees in the summer.
Bayhost / Shift Lead Trainer
Topgolf
Rogers
02.2020 - 08.2022
- Responsible for hiring and training all new hires.
- Greeted all guests in a timely manner.
- Responsible for safety across the venue.
- Helped facilitate position changes and personnel changes across departments.
Education
Bachelor of Science - Music
Asbury University
05-2025
High School Diploma -
Bentonville High School
Bentonville 08.2015 - 05.2019
Skills
- Diligent and detail-oriented
- Willing to work in any conditions
- Shift Management
- Leadership
- Supervising Experience
- Public Speaking
- Marketing
- Fundraising
- Customer Service
- Teaching
- Event Planning
- Teamwork
- Flexibility
- Six sigma
- Lean six sigma methodologies
- Six sigma techniques
LANGUAGES
Italian (Proficient)
English (Native)
Interests
Volunteering, Community outreach
Timeline
Surgical Support Associate
Mercy
06.2025 - Current
Patient Access Representative
Mercy
01.2025 - 05.2025
Home Remodeler
Keith Yeager
08.2024 - 01.2025
Divisional Music Specialist
The Salvation Army
05.2023 - 08.2024
Bayhost / Shift Lead Trainer
Topgolf
02.2020 - 08.2022
High School Diploma -
Bentonville High School
08.2015 - 05.2019
Bachelor of Science - Music
Asbury University