Justin Bowman
Joplin
Summary
Detail-oriented professional dedicated to enhancing team and customer satisfaction through efficient support. Strong communication skills facilitate collaboration among staff, ensuring smooth operations during procedures. Committed to maintaining high standards in all areas while streamlining workflows.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Surgical Support Associate
Mercy
Joplin
06.2025 - Current
- Detail-oriented Surgical Support Associate with extensive experience in assisting surgical teams during complex procedures.
- Sterilized, organized, and maintained surgical instruments and supplies to support seamless surgical procedures.
- Anticipated needs of surgeons and medical personnel to enhance operational flow during surgeries.
- Communicated intraoperative needs via closed-loop calls, expedited instrument handoffs and minimized surgeon interruptions.
- Facilitated effective collaboration among medical staff and patients through clear and concise communication.
- Passionate about contributing to high-quality patient care and supporting surgical excellence.
- Conducted training sessions for new hires and returning staff to ensure operational readiness.
Home Remodeler
Keith Yeager
Joplin
08.2024 - Current
- Remodeled homes across various stages, including demo, paint, rebuild, transitions, and complete overhauls, ensuring high standards of quality and cleanliness.
- Rebuilt bathroom tile shower base with cement board and waterproof membrane, resolving previous leak issues.
- Rewired kitchen lighting to code with junction boxes and GFCI circuits, passed municipal electrical inspection.
- Led demolition of interior walls with hand and power tools, maintaining safe jobsite conditions through effective debris removal.
Patient Access Representative
Mercy Joplin
Joplin
01.2025 - 07.2025
- Proficient in verifying patient insurance eligibility and ensuring seamless admissions processes.
- Managed patient inquiries and resolved access-related issues promptly, contributing to streamlined admissions process.
- Confirmed patient information and resolved face-to-face issues for admitted patients, enhancing overall patient experience.
- Committed to providing exceptional customer service and support to enhance patient satisfaction.
- Adept at collaborating with medical staff to ensure efficient patient flow and care coordination.
- Experienced in utilizing electronic medical record (EMR) systems to enhance patient data accuracy.
- Coordinated lunch breaks for representatives across multiple hospital departments, ensuring continuous support for patient access.
Divisional Music Specialist
The Salvation Army
05.2023 - 08.2024
- Planned and developed multiple programs and events annually to enhance divisional music engagement.
- Maintained a functioning divisional music program made up of youth from Alabama, Louisiana, and Mississippi.
- Led a staff of 15-20, fostering a collaborative environment throughout the year.
- Conducted hiring and training for all new employees, ensuring readiness for program needs.
- Led talent acquisition team for new team members during the year and seasonal employees in the summer.
Bayhost /Shift Lead/Trainer
Topgolf
Rogers
02.2020 - 08.2022
- Welcomed guests promptly to enhance their experience.
- Ensured adherence to safety protocols to maintain a secure environment.
- Facilitated position and personnel changes across departments to optimize operations.
Education
Bachelor of Arts - Music
Asbury University
07-2025
High School Diploma -
Bentonville High School
Bentonville05-2019
Skills
Diligent and detail-oriented, Willing to work in any conditions, Communication Skills, Shift Management, Leadership, Knowledgeable of all office functions, Microsoft Office, Supervising Experience, Public Speaking, Mentoring, Able to multi-task in a fast manner, All Computer Functions, Marketing, Fundraising, Very good at customer service and telephone handling, Customer Service, Teaching, Event Planning, Teamwork, Flexibility
Languages
Italian (Proficient), English (Native)
Hobbies and Interests
Volunteering, Community outreach
Certification
- Walmart Associate Merchant Job Simulation on Forage
- Walmart Area Manager Job Simulation on Forage
Timeline
Surgical Support Associate
Mercy
06.2025 - Current
Patient Access Representative
Mercy Joplin
01.2025 - 07.2025
Home Remodeler
Keith Yeager
08.2024 - Current
Divisional Music Specialist
The Salvation Army
05.2023 - 08.2024
Bayhost /Shift Lead/Trainer
Topgolf
02.2020 - 08.2022
Bachelor of Arts - Music
Asbury University
High School Diploma -
Bentonville High School