Justin Boyle
Spectrum
Dundee,FL
12
years of professional experience
Work History
Residential Retention Agent
4 Years- Resolved customer billing and service concerns to support account retention and reduce cancellations.
- Negotiated tailored offers and plan adjustments aligned with retention guidelines and customer needs.
- Diagnosed service issues using account history, policy details, and CRM tools to recommend solutions.
- Documented customer interactions accurately to maintain case notes and follow-up consistency.
- Educated customers on product features, promotions, and package options to reinforce service value.
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
Store Manager
7 Months- Store statistics are posted in the backroom every morning for the team to see.
- Weekly Store inventory device count is completed.
- Monthly Store inventory accessory count is completed.
- Schedules are created for the team one month in advance.
- Opening and closing shift register counts and deposits are made.
- Change orders and deposit pickups are scheduled via DTS as needed.
- STAPLES orders are created for store cleaning equipment etc. as needed.
- Emails and training programs are reviewed daily and responded to as needed.
- Device security alarms are checked and tested every closing shift.
- Device security alarms, display items, accessory pegs etc. are ordered as needed.
- Webinar training and Zoom calls are completed frequently as needed.
- Sales Goal is to be achieved for the store and individually.
- 1on1s, Store Audits, and Store performance forms must be completed via GoCanvas program.
- Planogram needs are fulfilled.
Keyholder Mobile Expert (High Potential Program & L.E.A.D participant)
6 Months- Counting Safe, registers, and store payment machines to complete store opening and closing procedures.
- Bi-Weekly Leadership phone calls with Store Managers, District Managers, and all other High Potential Program participants regarding leadership skills and training.
- Observing Sales numbers of the store and assisting management in coaching Mobile Experts.
- Practicing communication with my team via Observations, Sit downs, knowledge checks.
- Recognizing Mobile Expert's significant accomplishments, and letting management / Orlando Market know of their accomplishments.
- Performing all duties expected of Inventory Sales Associate/Mobile Expert
Inventory Sales Associate/Mobile Expert
1 Year 11 Months- Handling pickups for store inventory.
- Handling ship outs of store inventory.
- Handling updates on store appearance per planogram needs.
- Completing End Of Month and Mid Month Inventory Counts.
- Knowledge of inventory on hand.
- Responsible for the organization and cleanliness of the inventory room.
- Keeping store pegs filled with accessories at all times.
- Performing all of the duties expected from a Retail Sales Associate.
Walt Disney World Attractions
2 Months- Perform job duties with the “Four Keys” in mind (Safety, Courtesy, Efficiency, & Show)
- Memorize tasks/ job duties list for opening and closing attraction.
- Dependable to complete work independently.
- Knowledge of Park events, basic knowledge of locations & items around the park.
- Keep high quality self appearance and manners.
- Multi-task between using technology and customer service.
Retail Sales Associate
2 Years 1 Month- Assist customers with any issues they have with their Metro device or account.
- Be knowledgeable of all current company products and promotions.
- Give a friendly and inviting atmosphere for the customer.
- Handle cash and credit transactions.
- Attain Sales goals set for you.
- Look for, create, and take advantage of any sales opportunities available.
Cashier / Cart Attendant
2 Years 3 Months- Greet and welcome customers in a friendly manner.
- Handle the training of new cashiers & cart attendants when needed.
- Handle customers' questions and complaints in a positive manner.
- Promoting the Target debit/credit card.
- Handle credit and cash transactions.
- Ensure cleanliness of display and stocking of items in their respective categories.
- Be knowledgeable of all store products location and promotions.
Education
High School Diploma
Skills
Leader
Goal Oriented
Self-motivated
Detail focused
Organized
Team Player
Coach
de-escalation techniques.
Call center experience
Notable Awards
Metro By T-Mobile, January 2022 | Store 5008: 3rd in Orlando District & 75th in Nation (Mobile Expert, Metro by T-Mobile Corporate Locations), January 2022 | Store 5008: Perfect 10 Score Customer Surveys (Metro by T-Mobile), June & July 2021 | Store 5022: Highest Autopay Percentage in the Orlando Market (Mobile Expert, Metro by T-Mobile Corporate Locations), Year 2019 | Store 5022: Highest Monthly Re-occurring Charges Of Year 2019 (Metro by T-Mobile Corporate Locations), Year 2019 | Store 5022: Highest Accessory Dollars Per Handset Of Year 2019 (Metro by T-Mobile Corporate Locations), Quarter 3 2018 | Store 5026: Top Contributor (Retail Sales Associate, Metro by T-Mobile Corporate Locations), Quarter 2 2018 | Store 5026: Top Contributor (Retail Sales Associate, Metro by T-Mobile Corporate Locations), June 2018 | Store 5026: #1 in Orlando Market (Retail Sales Associate, Metro by T-Mobile Corporate Locations)
Timeline
Residential Retention Agent
Spectrum
2022.10 - 2026.10Read More
Store Manager
Russell Cellular
2022.03 - 2022.10Read More
Keyholder Mobile Expert (High Potential Program & L.E.A.D participant)
Metro by T-Mobile
2021.09 - 2022.03Read More
Inventory Sales Associate/Mobile Expert
Metro by T-Mobile
2019.09 - 2021.08Read More
Walt Disney World Attractions
Walt Disney Company
2019.07 - 2019.09Read More
Retail Sales Associate
Metro by T-Mobile
2017.08 - 2019.09Read More
Cashier / Cart Attendant
Target Corporation
2015.04 - 2017.07Read More
Flagler Palm Coast High School
High School Diploma
Read More