Justin Brent Moseley
TA Travel Center
Fitchburg,WI
9
years of professional experience
PROFESSIONAL SUMMARY
Performance-focused operations and customer leadership professional with 8+ years of experience leading customer-facing teams, managing P&L and revenue performance, developing employees, and improving operational execution. Proven track record of turning around team performance, building accountable and customer-focused cultures, and using performance data to identify opportunities and drive measurable results. Collaborative, low-ego leader who combines hands-on frontline experience with data-driven decision-making to improve customer experiences, develop people, and deliver sustainable business growth.
Work History
Truck Service General Manager
6 Months- Lead a 10-person Truck Service team, overseeing daily operations, employee development, customer experience, staffing, and business performance.
- Increased monthly sales from $63K to $111K, while improving overall profitability by 2–5% across key operating areas.
- Increased technician efficiency from 30% to 70% through targeted training, improved workflows, increased staffing, and ensured technicians had the tools and resources required to perform effectively.
- Rebuilt team capacity by hiring 4 associates and developing existing employees, reducing overtime and achieving full staffing.
- Increased adherence to operational policies from 20% to 80%, enhancing consistency, accountability, and execution across the team.
- Monitored and acted on daily and monthly performance data including sales, technician efficiency, parts/labor/inventory margins, operating costs, work-order completion, wait times, average transaction value, and EBITDA to identify opportunities and drive business decisions.
Sales Technician
6 Months- Managed customer relationships from initial consultation through project completion, identifying customer needs and resolving issues to support a positive customer experience.
- Identified recurring customer pain points and partnered with operations and installation teams to improve project handoffs and address operational issues.
- Provided upper management with weekly performance updates, strategic recommendations, and adjustments to improve product performance and customer service.
- Developed B2B referral relationships through weekly BNI participation and presentations, generating a consistent source of leads for Storm Guard and other service businesses.
Door Designer
8 Months- Managed local digital marketing activities, including Facebook content and Google Business listings, responding to customer messages and maintaining accurate business information.
- Created photography and video content, including before-and-after project imagery, to showcase completed work and support local customer engagement across the Valdosta and Tallahassee markets.
- Developed B2B referral relationships through weekly BNI meetings and presentations, creating a consistent source of leads for Precision and Storm Guard.
- Conducted in-home consultations, diagnosed customer needs and mechanical issues, and recommended appropriate repair, replacement, and upgrade solutions.
- Built customized estimates and financing options while guiding customers through the sales process with a consultative, customer-focused approach.
- Collaborated across Office, Accounts, Sales, Production, and vendor partners to support project execution and resolve customer and operational needs.
General Manager
1 Year 7 Months- Led daily operations of a high-volume financial services location, balancing customer experience, sales performance, compliance, team development, and operational execution.
- Owned the location's P&L and branch budget, with accountability for revenue and loan-production targets and overall financial performance.
- Monitored financial and operational KPIs through daily, monthly, and quarterly reporting, identifying performance gaps and adjusting strategies to improve results.
- Coached and developed associates through training, performance management, and accountability while partnering with Operations, Compliance, and Support to implement process and system changes.
General Manager
5 Years 10 Months- Grew annual business volume from $6M to $10M by strengthening the sales team, deepening customer relationships, aligning inventory with local market demand, and expanding the dealership's community presence.
- Consistently met or exceeded sales goals 90% of the time, averaging approximately 65 vehicles sold per month while maintaining positive revenue performance across changing market conditions.
- Owned store P&L and financial performance, averaging approximately $45K–$50K monthly after expenses, with results ranging from approximately $30K–$65K based on market conditions.
- Coached and developed sales and office teams, establishing clear performance expectations, improving customer-service execution, and holding employees accountable for business results.
- Strengthened customer retention and acquisition by addressing local customer needs, resolving escalations, and building referral partnerships with mechanics, insurance agents, other dealerships, and community businesses.
Education
Associate of Science - Business Administration And Management
High School Diploma
Skills
Operational Leadership & Process Improvement
Team performance management
Customer retention strategies
P&L accountability
KPI tracking
Employee coaching
Customer escalation management
Cross-functional teamwork
Digital lead generation
B2B business development
Timeline
Truck Service General Manager
TA Travel Center
03.2026 - CurrentRead More
Sales Technician
Storm Guard of Madison
09.2025 - 03.2026Read More
Door Designer
Precision Garage Door Service - Precision of South GA/Tallahassee
01.2025 - 09.2025Read More
General Manager
Community Choice Financial - Titlemax
06.2023 - 01.2025Read More
General Manager
America’s Car-Mart - Car-Mart of Valdosta
08.2017 - 06.2023Read More
Jeff Davis High School
High School Diploma
Read More
DeVry University
Associate of Science from Business Administration And Management
Read More
Excellence in Associate Retention
2022
Best Customer Growth
2022
Performance Award
Attaining 2022 Projections