Shalon Carson
Shreveport,LA
Summary
Dynamic Truck Service General Manager with extensive experience at TravelCenters of America, excelling in operational leadership and customer service. Proven ability to enhance team performance and achieve sales targets through effective communication and organizational skills. Proficient in inventory management and service writing, ensuring exceptional service delivery and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Truck Service General Manager
TravelCenters of America
Shreveport, USA
09.2020 - Current
- Can effectively present business actions plans and operational reports to management
- Excellent verbal and written communication skills
- Able to effectively communicate with other general managers and field managers
- Capable of understanding P&L's, coverage ratio, budget & expense reports
- Can work flexible hours including nights, weekends and holidays
- Meet physical tasks with or without accommodation
- Processing inventory and putting product on shelves
- Knowledge of checkbooks and processing bills
- Understanding operations in everyday settings
- Supervising large groups of people
- Excellent phone skills
- Knowledge of computer software Microsoft word, excel, templates, spreadsheets
- Always greeting every customer with a smile
Assistant General Manager
Travel Centers of America
Shreveport, USA
01.2019 - 11.2020
- Managing the day-to-day operations of a truck service department
- Including scheduling repairs
- Managing inventory and leading technicians in everyday technology
- Supervising groups of people
- Able to greet and speak professionally
- Excellent phone skills
- Knowledge of computer software Microsoft word, excel, templates, spreadsheets
Inventory Control Expert
Travel Centers of America
Shreveport, USA
06.2017 - 08.2019
- Overseeing inventory control
- Managing deliveries
- Inspecting inventory
- Maintaining inventory records, and ordering products.
- Get rid of unneeded stock.
- Set a cycle count schedule.
- Check stock quickly after delivery.
- Label all products.
- Keep an eye on expiration dates
Service Writer/Advisor 1-lead
TravelCenters of America
Shreveport, USA
02.2014 - 01.2017
- Provided great service where the expectations of the customer are exceeded
- Had extensive knowledge of the products we sell and the services we provide
- Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
- Source parts from outside vendors and coordinate delivery
- Prepare end of shift drop and shift report; Understand various payment types
- Maintain the safety of both our customers and employees
General Store Manager
Subway
Shreveport, USA
05.2008 - 11.2014
- Responsible for the overall day-to-day operations of a Subway restaurant
- Supervisor over 14 to 17 employees
- Labor control
- Managing large deposit amounts
- Microsoft word/excel
- Effectively oversee business activities
- Managing hiring applications
- Ensuring food safety and quality maintaining cleanliness
- Driving sales
Customer service manager
Walmart Supercenter service department
Shreveport, USA
08.2005 - 11.2007
- Enforce policies and current processes of everyday operations
- Conducts performance reviews
- Customer service expertise
- Establishing department standards and procedures
- Setting customer service objectives and goals
- Answer customer complaints
- Customer satisfaction improvement
- Problem-solving skills
- Crisis management
Skills
- Automotive Repair
- Sales management
- Supervising Experience
- Auto service management
- Cash handling
- Service writing
- Computer skills
- Mechanic Experience
- Customer service
- Negotiation
- Driving
- Teamwork
- Dealership experience
- Management
- Team development
- Organizational skills
- Communication skills
- Achieving sales targets
- Cash register
- Store Management Experience
- Leadership
- Microsoft Excel
- Sales
Certification
Driver's License
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Truck Service General Manager
TravelCenters of America
09.2020 - Current
Assistant General Manager
Travel Centers of America
01.2019 - 11.2020
Inventory Control Expert
Travel Centers of America
06.2017 - 08.2019
Service Writer/Advisor 1-lead
TravelCenters of America
02.2014 - 01.2017
General Store Manager
Subway
05.2008 - 11.2014
Customer service manager
Walmart Supercenter service department
08.2005 - 11.2007