Justin Brooks
Raleigh,NC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Aiming to-leverage my abilities to successfully fill the position at your company.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Department Manager (Retail Sales)
H&M
12.2022 - 09.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Marketing Analyst Intern
North Carolina State University
05.2023 - 08.2023
- Conducted consumer data analysis on products to assist with promotional campaigns.
- Communicated closely with art department, upper management and sales team.
- Created customized marketing materials to increase product awareness.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Lab Assistant (Entomology and Plant Pathology)
North Carolina State University
12.2021 - 10.2022
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Analyzed data to create and organize graphs, charts and documents for publications and presentation.
- Developed and implemented new protocols to improve accuracy of laboratory results.
Business Operations Manager (Internship)
LoveTank LLC
05.2021 - 08.2021
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Directed and coordinated activities of businesses concerned with production, pricing, sales, or distribution of products
- Initiated and boosted relationships with various wholesalers to deliver on-trend product for customers.
- Planned and executed sales to move unwanted & discontinued products, resulting in an increase in store revenues.
- Provided efficient and courteous service to customers at all times
Education
Bachelor of Science - Agricultural Business Management
North Carolina State University
Raleigh, NC12.2024
Associate of Applied Science - Agribusiness Management
North Carolina State University
Raleigh, NC05.2023
Loyola Blakefield
06.2020
Skills
- Customer Service
- Sales Reporting
- Problem-Solving
- Critical Thinking
- Project Management
- Cold Calling
- Microsoft Office Proficient
- Rapport Building
- Product Marketing
Certification
- Interpersonal Communication - LinkedIn
- Communicating Across Cultures - LinkedIn
Timeline
Marketing Analyst Intern
North Carolina State University
05.2023 - 08.2023
Department Manager (Retail Sales)
H&M
12.2022 - 09.2023
Lab Assistant (Entomology and Plant Pathology)
North Carolina State University
12.2021 - 10.2022
Business Operations Manager (Internship)
LoveTank LLC
05.2021 - 08.2021
Bachelor of Science - Agricultural Business Management
North Carolina State University
Associate of Applied Science - Agribusiness Management
North Carolina State University
Loyola Blakefield
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