Justin Brown
Philadelphia,PA
Summary
Seasoned hardworking manager and bartender with experience in large scale casual dining establishments and club like atmosphere's. Friendly, open and committed to building customer base by providing positive service experience Pursues every opportunity to support team members and proactively address issues. Well versed mixologist with diverse custom menu of memorized drink recipes. Successful in delivering quality service in fast paced environments with high volumes of patrons.
Overview
6
6
years of professional experience
Work History
Bartender
Coopers Super Bar
07.2022 - Current
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mixed unique and interesting cocktails for customers, including bar specials.
Head Bartender and Content Creator
Apexx Lounge
12.2021 - 05.2023
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed social media profile
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Served high customer volumes during special events, nights, and weekends.
Bar Manager
Hangover Caribbean Cafe
12.2017 - 03.2020
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Improved customer service rankings by resolving issues quickly and accurately.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Increased revenue with creative marketing initiatives and promotional events.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
High School Diploma -
Widener University
Chester, PA06.2012
Skills
Cocktail Service
Professional Service Standards
Efficient under pressure
Aloha POS
Hospitality service expertise
New Cocktail Creation
Liquor, beer, and wine knowledge
Liquor Law Compliance
Timeline
Bartender
Coopers Super Bar
07.2022 - Current
Head Bartender and Content Creator
Apexx Lounge
12.2021 - 05.2023
Bar Manager
Hangover Caribbean Cafe
12.2017 - 03.2020
High School Diploma -
Widener University
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