Brooke Birthwright
Las Vegas,NV
Summary
Professional, passionate, and well-versed Bartender open and committed to upholding highest standards of customer service. Capable and passionate about serving customers well, while exceeding customer expectations. Successful in delivering knowledgeable and quality service in fast-paced environments with high-volumes of patrons. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and maintaining poise in demanding environments.
Overview
12
12
years of professional experience
Work History
Bartender
Black Tap Craft Burgers and Beer
04.2024 - Current
- Using my extensive knowledge of spirits, wine, beer I make informed recommendations to customers.
- By engaging in friendly conversations and providing exceptional service I strive to develop relationships with guests to maintain repeat business.
- Streamline bar operations by maintaining clean and organized work area, ensuring efficient service.
- Enhance dining experience, suggesting food and drink pairings that complements menu offerings.
- Enhance overall guest experience by promptly addressing concerns and resolving issues professionally.
- Efficiently open or close the bar according to established procedures, ensuring preparedness for each shift.
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Serve high customer volumes during special events, nights, and weekends.
Bartender
Atomic Liquors
12.2023 - 04.2024
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Efficiently opened and or closed the bar according to established procedures, ensuring preparedness for each shift
- Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- I’m skilled at working independently and collaboratively in a team environment.
- Created and maintained strong relationships with customers to promote repeat business.
Bartender
WSKY STADIUM/JETT GAMING
09.2023 - 02.2024
- Used extensive knowledge of beer, wine spirits, and food to make informed recommendations to customers
- Contributed to a positive work environment through effective teamwork and communication with co-workers
- Developed loyal clientele by consistently delivering personalized service
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
Lead Bartender
Eight Cigar Lounge/Resorts, World
03.2022 - 09.2023
- At Eight Lounge with the help of my teammates I provided an elevated but personable experience for our guests
- While curating each guest experience I was responsible for providing service for our servers in our 7,000 square feet high-volume venue
- As the lead bartender I was responsible for ensuring we adhere to all health and safety guidelines, standard operating procedures, also training new hires, inventory, and keeping up with product knowledge and new menu changes, while striving to remain the top Cigar Lounge in the country
VIP Butler
Allegiant Stadium
06.2021 - 03.2022
- At Allegiant Stadium, I worked all games and events as a VIP Butler for the Owner's Suite, early on I was requested for one suit and worked with one owner the rest of my time there
- My responsibilities included preparing the suite for the event and breaking the suite down at the end, hosting the suite and catering to each guest's needs wether individually or collectively
- I prepared cocktails, maintained food supply, and made sure I was on standby for any requests that be needed to be fulfilled
- The days were usually 12-14 hour days with non stop movement
Gaming Lounge Bartender
Trago Lounge/Tropicana Hotel and Casino
03.2019 - 03.2020
- At Trago Lounge I was apart of the opening team for the revamp of Tropicana's previous lounge
- Prior to opening we had a very involved training
- Upon opening along with my teammates I provided upscale but lively service to each guest while maintaining service at the service well
- I was responsible for the cash drawer, adhering to health and safety standards, and following standard operating procedures
Bartender/Server
Hearthsone Kitchen and Cellar/Red, Rock Resort
03.2018 - 03.2019
- At Hearthstone I executed and maintained exceptional dinner service for each guest along side my teammates
- I provided bar and cashier service to the service well while guiding my guests through their dinner experience in a high-volume environment
- I was responsible for opening, and closing duties behind the bar, not excluding maintaining the bar during service while adhering to all health and safety standards and standard operating procedures
Union Bar Apprentice
Gordon Ramsay's, Hell's Kitchen/Caesars Palace
12.2017 - 08.2018
- As a member of the opening team I focused on achieving a successful collaboration with my teammates and management to execute a consistent and seamless dinner service
- Preserving finesse and anticipation for my guest's needs amid creating a special experience is always my first priority
- Honed strong communication, problem-solving and organizational skills while completing tasks and working with team
Cocktail Waitress
The Cromwell
08.2016 - 01.2018
- Transferred from Giada to casino floor, worked both casino floor and lounges
- Managed multiple tasks simultaneously while ensuring accuracy of order fulfillment
- Developed strong communication skills while taking orders from customers in a fast paced environment
- Performed side work such as restocking garnishes, refilling ice bins, wiping down surfaces
- Engaged with customers to build relationships and ensure repeat business
- Demonstrated excellent customer service skills by providing prompt and friendly service to all guests
Cocktail and Food Server
Giada/ The Cromwell
04.2014 - 08.2016
- Part of the opening team for Chef Giada de Laurentis flagship restaurant
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Demonstrated exceptional problem-solving skills when dealing with difficult customers or situations
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
Gaming Bartender/Server
Mob Bar/Downtown, Grand
10.2012 - 01.2014
- Worked closely with my co-workers to create a fun and desirable atmosphere for guests
- Mixed and created craft cocktails, served signature dishes, and established a repeat clientele
- Responsible for an accurate cash drawer and United Coin payouts
- I was involved in the developmental stages and opening of the Downtown Grand
- I was hired as a bartender for the main casino bar
- As apart of the opening team, I completed training and was involved with set up of the casino bar
- I adhered to all health and safety standards required of my position
Education
Union Pour Card -
Las Vegas Bartenders Union Local 165 certified member
Las Vegas, NV06.2018
General Studies
College of Southern Nevada
Las Vegas, NVSkills
- Outgoing Personality
- Classic cocktails
- Calm and Composed
- Staff Training
- Liquor, beer, and wine knowledge
- Service-oriented mindset
- Cocktail Service
- Team player attitude
- Banquet Events
- Food Service
- Collaboration and Teamwork
Personal Information
Title: Bartender and Server
Timeline
Bartender
Black Tap Craft Burgers and Beer
04.2024 - Current
Bartender
Atomic Liquors
12.2023 - 04.2024
Bartender
WSKY STADIUM/JETT GAMING
09.2023 - 02.2024
Lead Bartender
Eight Cigar Lounge/Resorts, World
03.2022 - 09.2023
VIP Butler
Allegiant Stadium
06.2021 - 03.2022
Gaming Lounge Bartender
Trago Lounge/Tropicana Hotel and Casino
03.2019 - 03.2020
Bartender/Server
Hearthsone Kitchen and Cellar/Red, Rock Resort
03.2018 - 03.2019
Union Bar Apprentice
Gordon Ramsay's, Hell's Kitchen/Caesars Palace
12.2017 - 08.2018
Cocktail Waitress
The Cromwell
08.2016 - 01.2018
Cocktail and Food Server
Giada/ The Cromwell
04.2014 - 08.2016
Gaming Bartender/Server
Mob Bar/Downtown, Grand
10.2012 - 01.2014
Union Pour Card -
Las Vegas Bartenders Union Local 165 certified member
General Studies
College of Southern Nevada
Similar Profiles
ISLAM MUHAMMADISLAM MUHAMMAD
Senior Waiter at WAITER/ Black Tap Craft Burgers & Shakes Jumeirah Al Naseem Hotel DubaiSenior Waiter at WAITER/ Black Tap Craft Burgers & Shakes Jumeirah Al Naseem Hotel Dubai
Lacey BowlingLacey Bowling
Food and Beverage Server at Flipdaddy's Brilliant Burgers & Craft Beer BarFood and Beverage Server at Flipdaddy's Brilliant Burgers & Craft Beer Bar
Kiana BeloatKiana Beloat
Hostess at BlackTap Craft Burgers And BeerHostess at BlackTap Craft Burgers And Beer