JUSTIN BROWN
Brooklyn,NY
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Universal Banker
Ridgewood Savings Bank
08.2021 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Shipping/Sales Stock Lead
Flight Club
05.2021 - Current
- Receive and inspect incoming shipments for damages, defects, or discrepancies
- Verify accuracy of shipment contents against purchase orders or invoices
- Prepare and process shipping documentation, including bills of lading, shipping labels, and customs declarations
- Coordinate with carriers to schedule pick-up and delivery of shipments
- Ensure proper storage and handling of incoming and outgoing products
- Monitor inventory levels and report any discrepancies or shortages
- Maintain accurate records of all incoming and outgoing shipments.
- Assisted customers in making informed purchasing decisions through expert product knowledge and personalized recommendations.
- Analyzed sales data to identify patterns, informing strategic decision-making processes within organization.
Sales / Stock Associates
Old Navy
11.2018 - 07.2019
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
Waiter
Sylvia's Restaurant
05.2014 - 03.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Education
Bachelor of Science - Economics
SUNY University At Albany
05.2020
Associate of Science - Computer Information
SUNY Delhi College of Technology
05.2016
Skills
- Excellent interpersonal skills
- Ability to work in fast-paced environment
- Strong analytical, organization, and problem-solving skills
- Office Applications: Excel, Word, PowerPoint
- Retail Experience
- Tech savvy
- Cash handling proficiency
- Customer Service
- Warehouse Operations
- Strong attention to detail and deadlines
- Sales Reporting
- Proficient knowledge of office practices, procedures, and equipment
Timeline
Universal Banker
Ridgewood Savings Bank
08.2021 - Current
Shipping/Sales Stock Lead
Flight Club
05.2021 - Current
Sales / Stock Associates
Old Navy
11.2018 - 07.2019
Waiter
Sylvia's Restaurant
05.2014 - 03.2019
Bachelor of Science - Economics
SUNY University At Albany
Associate of Science - Computer Information
SUNY Delhi College of Technology