Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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JUSTIN BUNKLEY

Southfield,MI

Summary

Driven and adaptable professional, passionate about representing innovative brands, and delivering exceptional customer experiences. Skilled in communication, problem-solving, and handling inquiries with empathy and efficiency. Believes great business starts with the right person behind it and brings that mindset to every client.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Care Worker

Radclift Inc.
Oak Park, MI
10.2022 - Current
  • Provide personalized care and comprehensive monitoring to six individuals with special needs, maintaining a safe and supportive environment.
  • Document daily care, client interactions, and incident reports with precision for clear and detailed records.
  • Establish trust with clients and their loved ones through empathy and communication, demonstrating skills in conflict resolution, negotiation, and emotional regulation.
  • Respond to client inquiries via phone and in person to ensure courteous and timely service to support business operations.
  • Administer and log ten plus daily medications across multiple residents in adherence with established care standards and procedures.

Title Coordinator

Rocket Mortgage (Quicken Loans)
Detroit, MI
01.2020 - 12.2021
  • Coordinated between the client and title companies as the first point of contact to obtain pre-closing title documents for mortgage closing.
  • Assisted over 400 families with obtaining home ownership through processing title documents.
  • Conducted telephone calls and email correspondence with 30 title companies to identify gaps in title work, ensure accuracy, and resolve issues as needed.
  • Facilitated training sessions for onboarding Title Coordinators to improve team tasks, as needed.
  • Analyzed and evaluate records related to property taxes, estate taxes, surveys, foreclosures, etc.

Executive Client Communications Specialist

Rock Connections (Quicken Loans)
Detroit, MI
01.2018 - 01.2020
  • Provided quality client satisfaction via phone call on mortgage program offerings, while verifying information to make a successful connection to a licensed mortgage banker.
  • Conducted 800+ daily outbound call attempts to potential mortgage clients.
  • Averaged of 30+ successful call transfers to mortgage bankers.
  • Mentored and trained new team members with best practices to assist in the transitional success of their roles.
  • Called lead lists resulting from various marketing campaigns to achieve greater mortgage sales.

Customer Support Representative

PSI (Nexia)
West Bloomfield, MI
01.2017 - 01.2018
  • Delivered responsive support via phone, using in-depth product knowledge to guide customers through setup, troubleshooting, and account issues.
  • Process product orders, and escalate any concerns and/or queries for customers.
  • Maintained an expert-level understanding of Nexia-based products to address questions and provide tailored solutions.
  • Maintained accurate records of interactions using internal systems to track tickets, feedback, and resolutions.

Education

Gender Studies

Oakland Community College
Farmington, MI
01.2019

General Studies

Oakland Community College
01.2014

General Studies

Wayne State University
01.2011

Skills

  • Effective interpersonal communication
  • Training and development
  • Executive-level customer support
  • Effective relationship management
  • Database management
  • Critical thinking for solutions
  • Experienced with software tools
  • Skilled in Microsoft Office suite
  • Email management
  • Licensed chauffeur
  • Attention to detail
  • Effective organizational skills
  • Easter Seals MORC medication training
  • Call center operations
  • Sales support
  • Certified in CPR

Affiliations

  • Assistant Basketball Coach UPSM High School Men's Basketball Team
  • Music Recording Artist

Certification

  • Chauffeur's License

Timeline

Direct Care Worker

Radclift Inc.
10.2022 - Current

Title Coordinator

Rocket Mortgage (Quicken Loans)
01.2020 - 12.2021

Executive Client Communications Specialist

Rock Connections (Quicken Loans)
01.2018 - 01.2020

Customer Support Representative

PSI (Nexia)
01.2017 - 01.2018

Gender Studies

Oakland Community College

General Studies

Oakland Community College

General Studies

Wayne State University

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