Marcia Alves
Taunton,MA
Summary
Dedicated and compassionate Direct Support Professional with experience assisting individuals with intellectual and developmental disabilities. Strong leadership, communication, and time management skills. Passionate about healthcare and advocating for others' well-being.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Direct Care Worker
People Incorporated
Swansea, MA
10.2025 - Current
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Developed and maintained positive relationships with clients and their families.
- Implemented individualized care plans based on client needs and preferences.
- Provided emotional support to clients through active listening and engagement.
- Collaborated with interdisciplinary teams to coordinate client care effectively.
- Ensured a safe and clean environment for clients by following hygiene protocols.
Direct Support Professional
May Institute
Randolph, USA
04.2024 - 10.2025
- Support individuals with intellectual and developmental disabilities in achieving greater independence.
- Assist with daily living activities, skill development, and community integration.
- Advocate for clients' needs and ensure a safe, supportive environment.
- Assisted individuals with daily living activities and personal care needs.
- Implemented behavioral support plans to encourage positive interactions.
Service Manager
McDonald's
Hanson, Massachusetts
01.2022 - 05.2024
- Trained and mentored team members on customer service standards.
- Managed inventory levels and conducted regular stock assessments.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Implemented procedures for maintaining food safety and hygiene standards.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
Education
Associate of Science -
Massasoit Community College
Brockton, MA 02.2026 - 01.2026
CMA - Medical Assistant
Blue Medical Hills
Braintree, MA 09.2024 - 12.2025
Diploma -
Brockton High School
Brockton, MASkills
- Strong leadership
- Effective communication
- Interpersonal skills
- Time management
- Organizational abilities
- Customer service
- Training and development
- Healthcare
Languages
- Portuguese
- Cape Verdean Creole
- Spanish, Proficient
- Portuguese, Fluent
- Cape Verdean Creole, Fluent
Languages
Portuguese
Full Professional
Spanish
Professional
Timeline
Associate of Science -
Massasoit Community College
02.2026 - 01.2026
Direct Care Worker
People Incorporated
10.2025 - Current
CMA - Medical Assistant
Blue Medical Hills
09.2024 - 12.2025
Direct Support Professional
May Institute
04.2024 - 10.2025
Service Manager
McDonald's
01.2022 - 05.2024
Diploma -
Brockton High School