Mercedes Anderson
Lansdowne,PA
Summary
Dedicated and compassionate Direct Care Worker with a passion for helping clients lead fulfilling lives by managing health-related conditions. Extensive experience in medication administration, personal care, and social activities. Strong communicator, patient, and motivated to go above and beyond for clients. Skilled in relationship-building, problem-solving, and leadership, ensuring optimal client care and well-being.
Overview
9
9
years of professional experience
Work History
Direct Care Worker
365 Health Services
New Philadelphia, PA
01.2020 - Current
- Assisted clients with activities of daily living, including personal hygiene, bathing, and grooming.
- Supervised medication administration, ensuring adherence to care plans and proper documentation.
- Coordinated transportation for medical, dental, and personal care appointments.
- Prepared nutritious meals and snacks based on specific dietary needs (e.g., diabetic, low sodium).
- Maintained cleanliness of clients’ living spaces by laundering clothing and bedding.
- Reported any concerns to nursing supervisor to ensure high-quality care.
- Fostered client independence by assisting with personal care needs in a respectful, compassionate manner.
Host
Del Frisco’s
Philadelphia , PA
09.2019 - 12.2020
- Greeted and seated guests promptly while managing reservations and waitlists.
- Assisted with large group reservations, coordinating with servers and managers.
- Maintained a clean and organized dining environment, including restocking supplies.
- Provided excellent customer service by answering inquiries and accommodating special requests.
- Assisted in event planning and coordination for parties of up to 150 guests.
Cashier
Cousin fresh market
New Philadelphia, PA
07.2016 - 09.2019
- Operated cash register, processed payments, and provided accurate change.
- Maintained store cleanliness, including wiping down counters and ensuring an orderly environment.
- Trained new team members in customer service practices and cash register operations.
- Assisted customers with product selection, inquiries, and store navigation.
- Managed returns, exchanges, and product inquiries to enhance customer experience.
Education
High School Diploma -
Murrell Dobbins High School
Philadelphia , PA06.2017
Skills
- Direct Care & Client Assistance: Personal care, medication administration, health-related support
- Communication: Active listening, clear and empathetic communication
- Customer Service: Conflict resolution, attentive service
- Leadership & Teamwork: Strong work ethic, compassionate leadership, problem-solving
- Personal Care: Grooming, hygiene, bathing, exercise support
- Organization: Meal planning, appointment coordination, housekeeping
Timeline
Direct Care Worker
365 Health Services
01.2020 - Current
Host
Del Frisco’s
09.2019 - 12.2020
Cashier
Cousin fresh market
07.2016 - 09.2019
High School Diploma -
Murrell Dobbins High School