Krystina Kinn
Souderton,PA
Summary
Compassionate Direct Care Worker with extensive experience at Amcord Care, skilled in patient care and emotional support. Proven ability to advocate for client needs and maintain compliance with HIPAA standards. Dedicated to enhancing clients' quality of life through effective communication and personalized care plans, ensuring a safe and nurturing environment. Recognized for fostering trust and delivering exceptional service in challenging situations.
Overview
24
24
years of professional experience
Work History
Direct Care Worker
Amcord Care
Souderton, PA
05.2009 - Current
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients to promote well-being.
- Collaborated with healthcare professionals to implement individualized care plans.
- Monitored client health status and reported changes to the care team.
- Provided emotional support and companionship to enhance quality of life.
- Documented client progress and maintained accurate records in compliance with standards.
- Advocated for client needs, ensuring access to resources and services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Deli Clerk
Acme Markets, Inc
Ambler, PA
01.2007 - 09.2007
- Assisted customers in selecting deli products, ensuring high levels of satisfaction and service quality.
- Maintained cleanliness and organization of deli counter, adhering to food safety standards.
- Prepared specialty meat and cheese platters, showcasing product knowledge and presentation skills.
- Operated slicing machines and scales accurately to ensure precise portioning of products.
- Trained new staff on deli operations, enhancing team performance and service efficiency.
- Monitored inventory levels, coordinating restocking efforts to minimize product shortages.
- Collaborated with management on promotional strategies to boost deli sales and customer engagement.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Cashier
Vidalias Market
Lansdale, PA
07.2004 - 02.2005
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Redner's Warehouse Markets
North Wales, PA
01.2002 - 03.2003
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained clean and organized checkout areas to enhance operational efficiency.
- Handled cash, credit, and digital payments while adhering to company policies.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints professionally, fostering loyalty and satisfaction.
- Trained new cashiers on procedures and best practices for effective service delivery.
- Monitored inventory levels at checkout stations, reporting discrepancies to management.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Grocery Bagger
Redner's Warehouse Markets
North Wales, PA
01.2002 - 03.2003
- Pack groceries efficiently to ensure customer satisfaction and timely service.
- Maintained a clean and organized workspace during customer interactions.
- Operate cash register during peak hours, ensuring accurate transactions.
- Collaborate with team members to streamline bagging processes and improve workflow.
- Maintain inventory levels by restocking bags and supplies as needed.
- Follow safety protocols to minimize risks and ensure compliance with store policies.
- Adapt quickly to changing demands during busy periods, enhancing overall efficiency.
- Provide support to new staff through training on bagging techniques and customer service standards.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
Education
No Degree -
North Penn Alternative School
Lansdale, PASkills
- Patient care
- Medication administration
- Reliability and punctuality
- Personal hygiene assistance
- Compassionate caregiving
- CPR certified
- Emotional support
- Nutrition monitoring
- Progress documentation
- Mobility assistance
- Care plan management
- Behavioral management
- Physical therapy support
- Behavior redirection
- Professional boundaries
- Clinical quality program standards
- Client safety and first aid
- State regulations
- Compassionate client care
- Community activities
- Time management
- Relationship building
- Social skills development
- Transportation
- Direct patient care
- Appointment scheduling
- Goal setting
- Safety monitoring
- Health and safety requirements
- Disability awareness
- Client transportation
- Nutrition
- Patient management
- Crisis management
- Chronic disease management
- Problem-solving
- Multitasking and organization
- Daily living support
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Behavioral support
- Positive reinforcement
- Client advocacy
- Conflict resolution
- Client support
- Life skills training
- De-escalation techniques
- Emotional intelligence
- Personal care assistance
- Health services
- Hygiene assistance
- Infection control procedures
- Therapeutic instruction
- Household cleaning
- First aid certification
- Fast learner
- Meal planning and preparation
- Caring companionship
Timeline
Direct Care Worker
Amcord Care
05.2009 - Current
Deli Clerk
Acme Markets, Inc
01.2007 - 09.2007
Cashier
Vidalias Market
07.2004 - 02.2005
Cashier
Redner's Warehouse Markets
01.2002 - 03.2003
Grocery Bagger
Redner's Warehouse Markets
01.2002 - 03.2003
No Degree -
North Penn Alternative School