Justin Burt
DeBary
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
16
16
years of professional experience
Work History
SALES MERCHANDISER
Coca Cola Beverages Florida
03.2019 - Current
- Manage merchandise displays in stores, boosting visibility and sales with strategic placements.
- Efficiently process deliveries, maintaining accurate inventory and timely restocking.
- Place and track sales orders, ensuring product availability and high customer satisfaction.
- Communicate with customers, resolving inquiries and issues promptly for improved service.
- Train new hires, enhancing team performance and adherence to company standards.
GROCERY CLERK/SEAFOOD SPECIALIST
Publix
Lakeland, FL
02.2017 - 03.2019
- Managed incoming deliveries and organized backstock, ensuring optimal inventory levels and efficiency.
- Maintained store presentation standards, enhancing the overall customer shopping experience.
- Promoted and sold seafood, achieving significant sales growth and high customer satisfaction.
- Trained new hires, fostering a collaborative and knowledgeable team environment.
CREDIT VERIFICATION CENTER UNIT MANAGER
GC Services
Lakeland, FL
08.2013 - 09.2016
- Led a team of 15-20 agents, ensuring high-quality calls and timely debt collection responses.
- Trained new and experienced agents on policies, boosting team efficiency and compliance.
- Resolved escalated customer complaints promptly, maintaining high client satisfaction.
- Updated schedules and monitored attendance, ensuring adherence to company policies.
- Compiled and submitted performance reports, providing actionable insights for management.
CREDIT VERIFICATION CENTER REPRESENTATIVE
GC Services
Lakeland, FL
10.2012 - 02.2013
- Handled diverse customer calls, enhancing satisfaction and operational efficiency.
- Processed offline tasks, including faxes, ensuring seamless workflow.
- Assisted in agent up-training, boosting team competency and service quality.
FAMILY SUPPORT WORKER
DOH – Children’s Medical Services
Lakeland, FL
12.2009 - 12.2011
- Managed multi-line switchboard, boosting inter-departmental communication efficiency.
- Provided IT support for server backups, ensuring data integrity and reliability.
- Performed clerical tasks, including filing and mail handling, improving office organization.
- Entered client information into database, maintaining accuracy and confidentiality.
Education
High School Diploma -
George Jenkins Highschool
05.2009
Skills
- Administrative support expertise
- Advanced Microsoft office
- Customer service
- Positive attitude
- Time management
- Verbal and written communication
- Dedicated team player
- Relationship building
- Data entry
- Office management
- Customer relations
- Computer proficiency
- Teamwork
- Multitasking
Timeline
SALES MERCHANDISER
Coca Cola Beverages Florida
03.2019 - Current
GROCERY CLERK/SEAFOOD SPECIALIST
Publix
02.2017 - 03.2019
CREDIT VERIFICATION CENTER UNIT MANAGER
GC Services
08.2013 - 09.2016
CREDIT VERIFICATION CENTER REPRESENTATIVE
GC Services
10.2012 - 02.2013
FAMILY SUPPORT WORKER
DOH – Children’s Medical Services
12.2009 - 12.2011
High School Diploma -
George Jenkins Highschool