Justin Cabel
Alsip,IL
Summary
Seasoned Optimization Specialist in the Ambulatory space utilizing Epic (Electronic Health Record) offering 3 years of related experience, results-driven approach and dedication to achieve remarkable client results. Achievements include developing, revamping and strengthening user templates while also being tapped as a resource for technical questions due to my background.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Optimization Specialist
OSF Little Company Of Mary Medical Center
06.2020 - Current
- Educate providers effectively through a variety of instructional methods and facilitates one-on-one assessments of staff using the Epic system and other digital applications.
- Provide upgrade and Go-Live support and serves as an Epic resource to assigned departments by providing on-going support with real time remediation and optimization.
- Identify, assess, troubleshoot, and recommend process improvement opportunities related to Epic system workflows, processes, and policies.
- Support Epic and related technologies in performance improvement, quality, improvement, patient safety, and change management initiatives.
Development Information Specialist
Little Company of Mary Hospital
10.2016 - 06.2020
- Organized information by studying, analyzing, interpreting and classifying data via Blackbaud/NXT
- Prepared reports by collecting, analyzing, and summarizing information.
- Maintained historical records by documenting system changes and revisions.
- Handle all technology related demands for Foundation events. (iPads, PCs, AV equipment, payment devices.
Programmer / Analyst
Little Company of Mary Hospital
02.2016 - 10.2016
- Create custom reports to help analyze application data within Meditech for future and present needs.
- Train providers and nurses on how to use the Dragon Naturally Speaking Medical Edition software and follow up with any troubleshooting issues relating to the dictation software.
- Maintain and keep necessary day-to-day files needed for the hospital up-to-date.
- Identified causes of issues within applications and determined which modifications needed to be made.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Personal Computer Specialist
Little Company of Mary Hospital
03.2013 - 01.2016
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Setup and test the A/V for presentations with vendor, hospital presenters, webinars, etc.
- Responded to support requests from end-users.
Customer Service Agent
Best Buy, Geek Squad
09.2012 - 03.2013
- The initial contact with customers while handling financing, returns, exchanges, and service requests.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions about products and services.
PC / Tablet Specialist
Best Buy
08.2012 - 09.2012
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Counter Operations Agent
Best Buy, Geek Squad
09.2011 - 08.2012
- Perform technical troubleshooting and fixes for products brought into the store.
- Perform hardware and software installation depending on the customer's needs.
- We also assist the sales team to explain services and technology to customers
Education
Bachelor of Science - Computer Science
Governors State University
University Park, IL12.2012
Associate of Applied Science - Computer And Local Area Network Technician
Moraine Valley Community College
Palos Hills, IL12.2011
Skills
- Technical skills
- Training and Development
- Blackbaud/NXT/Luminate Software Proficiency
- Good Telephone Etiquette
- Maintenance and Repair
- Interpersonal Communication
- Teamwork and Collaboration
- Flexible and Adaptable
- Critical Thinking
Certification
EpicCare Ambulatory Proficiency
Timeline
Optimization Specialist
OSF Little Company Of Mary Medical Center
06.2020 - Current
Development Information Specialist
Little Company of Mary Hospital
10.2016 - 06.2020
Programmer / Analyst
Little Company of Mary Hospital
02.2016 - 10.2016
Personal Computer Specialist
Little Company of Mary Hospital
03.2013 - 01.2016
Customer Service Agent
Best Buy, Geek Squad
09.2012 - 03.2013
PC / Tablet Specialist
Best Buy
08.2012 - 09.2012
Counter Operations Agent
Best Buy, Geek Squad
09.2011 - 08.2012
Bachelor of Science - Computer Science
Governors State University
Associate of Applied Science - Computer And Local Area Network Technician
Moraine Valley Community College
EpicCare Ambulatory Proficiency
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