Microsoft Office Certified
Justin Capes
Beebe,AR
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Slim Chickens
2024.05 - Current
- Managed over 50 calls a day.
- Consistently led in sales and quality control.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Technical Support Representative
Verizon
2023.08 - 2024.05
- Coordinated help desk and technical support services.
- Mentored new and current customer service and technical support representatives to maximize performance.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
General Manager
Dairy Queen Grill & Chill
2022.06 - 2023.04
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with cross-functional teams to develop innovative solutions.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
Assistant General Manager
Hardees Resturant
2017.06 - 2022.03
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Resolved problems promptly to elevate customer approval.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Associate of Science - Criminal Justice
Arkansas State University
Beebe, AR2025
Skills
- Customer Relationships & High Retention Rate
- ServSafe Certified
- Account Management
- Quality Management
- Operations Oversight and Project Management
- Leadership and Team Building
- Matrix Management
Accomplishments
- Pride Award Recipient for Quality and Cleanliness
- Promoted to Restaurant Franchise Manager while still attending High School
- Awarded for Excellent Service and Team Management
Software
Final Cut Pro - Video Editing
Timeline
General Manager
Slim Chickens
2024.05 - Current
Technical Support Representative
Verizon
2023.08 - 2024.05
General Manager
Dairy Queen Grill & Chill
2022.06 - 2023.04
Assistant General Manager
Hardees Resturant
2017.06 - 2022.03
Associate of Science - Criminal Justice
Arkansas State University
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