Justin Carden
Panama City
Summary
Proven Field Service Technician and Repossession Agent with a track record of enhancing recovery rates and customer satisfaction for companies like Right Now Recovery. Expert in legal compliance and customer service, adept at negotiating solutions and implementing effective service plans. Achieved targeted recovery goals through strategic asset recovery and investigative research, establishing strong customer relationships.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Repossession Agent
Right Now Recovery
10.2018 - 01.2025
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Developed and documented collection procedures and policies to comply with government regulations.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Initiated repossession process or service disconnection upon failure of other collection methods.
Field Service Technician
Aquapro Water Systems
03.2016 - 10.2018
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
- Reviewed technical documentation to complete equipment maintenance and repair.
- Developed and implemented customized service plans to meet customer needs.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
High School Diploma -
Deane Bozeman
Panama City, FL05-2012
Skills
- Legal compliance
- Surveillance techniques
- Skip tracing
- Physical fitness
- Asset recovery
- Vehicle inspection
- Investigative research
- Training and teaching
- Customer service
- Conflict resolution
- Report writing
- Problem identification
- Service quality standards
Timeline
Repossession Agent
Right Now Recovery
10.2018 - 01.2025
Field Service Technician
Aquapro Water Systems
03.2016 - 10.2018
High School Diploma -
Deane Bozeman
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