Justin Carlson

• Improved vehicle cleanliness by meticulously washing, scrubbing, and drying exteriors of various vehicles.

• Enhanced customer satisfaction with thorough interior cleaning and detailing tasks.

• Maintained a safe and efficient work environment by adhering to safety protocols and company guidelines.

• Reduced wait times for customers by efficiently managing multiple wash bays simultaneously.

• Resolved customer complaints professionally, resulting in increased customer retention rates.

• Managed inventory levels of supplies needed for daily operation.

• Buffing and Polishing to remove fine scratches in paint.

• Wiped down and polished interior and exterior surfaces.

• Wet sanding to remove deep scratches embedded beneath clearcoat.

• Operating all kinds of vehicles from trucks to suv's and sports cars.

• Ability to drive manual transmission cars.

• Learn from other body technicians.

• Tear down of bumpers, fenders, hoods, and pillars.

• Minor repairs for body work.

• Train for upcoming body technician role.

• Participate in the TAP program.

• Never miss a day of work.

• Maintained and managed inventory for equipment, supplies and chemical.

• Washed exterior vehicles' body, applied top coat or polish, and detailed interior, utilizing detail brushes.

• Detailed high-end vehicles for VIP clients by cleaning and dressing trim, instrument panel, steering wheel and dash.

• Performed exterior waxing, carpet shampooing and leather treatment.

• Used rotary buffer to remove paint imperfections and rapidly improve quality of finish.

• Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.

• Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.

• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.

• Be on time ready to work everyday.

• Communicating with your team when cleaning vehicles.

• Making sure the cars you are cleaning are cleaned to the best standards and no steps are skipped.

• Driving and operating all kinds of vehicles from sports cars, luxury cars and trucks of all kinds.

• Inspect every vehicle received and receive the car via the computer.

• Able to parks cars,suv's and trucks of all kinds safely and as close as possible.

• Ensure all vehicles are cleaned with the same thoroughness.

• Move cars from front lot and manage arranging cars for a better customer experience.

• Communicate effectively with all kinds of transporters.

• Scan vehicle in and ensure they are secured.

• Perform PI's for customers where the car is buffed and polished.

• Able to communicate via a radio to sales and business office.

• Work in a large shop with PDR workers and auto body technicians as well as service techs.

• Apply touch up to cars as needed.

• Ensure any car you touch you would be happy receiving and purchasing through carmax.

• Assist with FQC's and moving Raw Lane cars as needed.
• Maintaining a clean work environment squeegeeing the floor everynight.

• Clocking in and out on time.

• Assisting with jobs other co workers are doing.

• Pull and communicate with CDL transporters who come to collect 9-18 cars.

• Staying positive and focusing on the end goal to clean and maintain every vehicle for the best customer experience wether purchasing or not.

• Communicate with multiple managers.

• Work with your team.

- Assist customers with finding auto parts and talking to customers to understand what part is
needed.

-Install battery's and wiper blades for customers.

-Treat every customer the same.

-Pull specific parts for small shops and prepare them for dropoff.

-Help customers find specific items in the store via store knowledge or using the database on the computers.

-Always be able to use the register to help customers and assist with parts needs.

-Work in a team-based atmosphere where communication helps benefit customer satisfaction.

-Occasionally sign for packages for customers and for parts delivery.

-Operate a scan tool and take inventory of parts.

-Move and lift up to 70 pounds.

-Able to take calls from customers and find/pull parts before arrival.

-Maintain a clean store, with each nigh cleaning the floors and "front facing" every item on the shelves for a better customer experience.

-Talk and reason with all kinds of customers and assist in diagnosing any problem to the best of my ability.

-Never discriminate against any customer.

-Have compassion and understanding.

-Work with a team.

-Learn from a master tech and use popper tools for customer requested jobs.

-Weld exhaust and hangers

- Operate a Plasma cutter.

-Install/drop Transmissions.

-Oil changes, fuel filter changes as well as fuel pump replacements.

-Help diagnose customers cars and test drive after installation.

-Paid cash for each job as I was only assisting and learning from someone with much more mechanical experience than me.

-Install driveshafts, fuel injectors and fuel rails.

-Pull and replace motors.