Justin Cerqueira
Bound Brook,NJ
Summary
Accomplished IT Specialist with over 10 years of information technology support experience and expertise in networking. Exceptional abilities in diagnostics and logical/critical thinking. Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
IT Manager
Condor Capital Wealth Management
04.2020 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Interacted and negotiated with vendors, and contractors to secure products and services.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
Volunteer Firefighter
Washington Valley Volunteer Fire Company
11.2012 - 01.2022
- Laid hose lines, operated nozzles, pumps, and hydrants and utilized fire extinguishers and operated hydraulic, pneumatic, manual and power tools
- Informed and educated the public about fire prevention
- Entered inspection, training, fire and emergency medical service calls into records management system
- Ensured that hoses were laid out and properly connected to fire hydrants for fire suppression
- Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality
- Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies
- Operated pumps connected to high-pressure hoses
IT Specialist
Eventide Inc.
09.2017 - 03.2020
- Engineered and maintained enterprise NIST 800-171 compliant Cisco network under 1 week deadline and satisfying internal security and functionality required by each respective sector of Eventide
- Lead helpdesk for internal and contractor support
- Assisted with engineering and deployment of VMware datacenter including ESXI, vCenter, Horizon, Workspace, and Airwatch
- Administered corporate sector Microsoft environment consisting of Active Directory, Group Policy, Windows Update, KMS activation, Deployment Services, on premise Exchange, and Office 365 hybrid
- Responsible for any purchase requests within IT or helpdesk
- Evaluated network and systems infrastructure and provided feedback and proposals to upper management to increase productivity, simplify daily tasks for employees, consolidate systems to eliminate unnecessary hardware and system resource usage, and cost reduction
- Assisted in deployment of Z-Wave/Smart Things installation and automation of smart device including light switches, motion sensors, door sensors, and garage door opener
- Assisted and administered deployment and maintenance of Power Broker software used to track and restrict access to resources that contained CUI
- Deployed Cisco VoIP network infrastructure and SIP trunk for connection to provider and for recording server
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Configured new employee work stations, including all hardware, software and peripheral devices
- Documented repair processes and helped streamline procedures for future technical support actions
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
- Updated software versions with patches and new installations to close security loopholes and protect users
- Reviewed current hardware and software and recommended modifications to increase system speed
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis
- Implemented system security and data assurance software including Sophos Endpoint, BeyondTrust PowerBroker and Icinga
- Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries
Junior Network Operations Technician
COLOGIX
01.2017 - 09.2017
- Remote hands support for clients (server reboots, cable swaps, tape changes)
- Managed firewalls, switches, and VMs
- Configuredand disconnected services including BGP sessions, HSRP, VLANs, etc
- Performed cases of "rack and stack" with customer cabinets
- Created and dispatched tickets for 7 other markets
- Oversaw alarms and took action based on company policy for multiple markets
- Worked with DDoS mitigation hardware/software including Kentik and Peakflow
Network/Systems Administrator
MEDI-CORP, INC
04.2012 - 12.2016
- Configure and install routers, switches and wireless controllers
- Maintain company servers, computers, printers, cables and other equipment
- Increased productivity by 40% through deployment of Remote Desktop Services/RemoteApp, VPN, and network stabilization to permit remote employees fast and stable connections to resources
- Primary contact for computer hardware and software problems, as well as network emergencies
- Respond to all client requests for technical support by phone, email and inter-office chat service
- Manage application patches, data backup, security changes and network configuration
- Determine feasibility, functionality and potential benefits of proposed systems
- Replace boards, changed servers and loaded and tested software applications
- Run cables from existing patch panels to new patch panels to secure router and switches in proper locations
Skills
- Security Clearance
- Technical Support
- Personnel Management
- Printers
- Purchasing
- Microsoft Office
- Technical Assistance
- Project Management
- Hardware and Software Installation
- Information Security
- Communication Skills
- Troubleshooting
- Microsoft Windows
- Building Effective Relationships
Timeline
IT Manager
Condor Capital Wealth Management
04.2020 - Current
IT Specialist
Eventide Inc.
09.2017 - 03.2020
Junior Network Operations Technician
COLOGIX
01.2017 - 09.2017
Volunteer Firefighter
Washington Valley Volunteer Fire Company
11.2012 - 01.2022
Network/Systems Administrator
MEDI-CORP, INC
04.2012 - 12.2016
Some College (No Degree) - Information Technology
NJIT
High School Diploma -
Watchung Hills Regional High School
Accomplishments
- Oversaw IT support for 100+ servers, 75 users and 100 desktops and laptops including system maintenance and security patches.
- Completely rebuilt 2 networks from the ground up (ripped out all cabling and hardware and replaced with updated models, fresh cable, and racks) with very little help
- Automated via scripting various daily and tedious tasks including file transfers, FTP scripts, and replication/backup tasks.
Education
Some College (No Degree) - Information Technology
NJIT
Newark, NJHigh School Diploma -
Watchung Hills Regional High School
Warren, NJ06.2009
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