Justin Chapman
Richmond,KY
Summary
Proactive PCT/Unit Secretary with a strong background in patient care and administrative support in healthcare settings. Known for improving patient satisfaction and optimizing unit workflows through effective task prioritization and collaboration. Skilled in handling sensitive information, maintaining organized work environments, and supporting compliance with HIPAA regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PCT/Unit Secretary
Baptist Health Richmond
2023.06 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Care Technician
Saint Joseph East Hospital
2022.09 - 2023.06
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
GED -
Adult Skills U Center
Richmond, KY06.2022
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Nursing station operations
- BLS Certified
- Clinical Support
- Inpatient Care
- Professional telephone etiquette
Certification
- CNA - Certified Nursing Assistant
- BLS Provider
Timeline
PCT/Unit Secretary
Baptist Health Richmond
2023.06 - Current
Patient Care Technician
Saint Joseph East Hospital
2022.09 - 2023.06
GED -
Adult Skills U Center