Shelbie Gaskin
Dallas,TX
Summary
Self-motivated management and hospitality professional who brings proven leadership, organizational, project management and administrative skills. Organized and dependable candidate successful at independently solving problems and handling diverse business requirements, while managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Unit Secretary/PCT
Baylor Scott And White Health
11.2022 - Current
- Execute administrative duties to facilitate unit tasks and meet team goals.
- Answer patient assistance calls, assess needs, and offer qualified support.
- Manage incoming calls and directed to appropriate department.
- Uphold a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Demonstrate flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Contribute to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Multi Site Property Manager
Canyon View Properties
03.2021 - 02.2022
- Managed multiple properties simultaneously, totaling 221 units and coordinated efficient allocation of resources and streamlined communication channels to maintain high levels of operational excellence.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines.
- Communicated effectively with owners, residents, and on-site associates.
- Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Property Manager
Dalmark Group
04.2020 - 03.2021
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Assisted with the acquisition of a large portfolio asset.
- Developed and implemented marketing strategies to increase occupancy rates, averaging 90% and above.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales and Leasing Specialist
The Lund Company/NP Dodge
01.2018 - 02.2020
- Boosted sales revenue by effectively communicating product benefits and negotiating lease terms with clients.
- Developed strong client relationships for increased customer loyalty and long-term business partnerships.
- Exceeded monthly sales targets consistently through effective follow-up strategies and persuasive presentation skills.
- Collaborated with marketing team to create promotional materials that enhanced product visibility and attracted potential customers.
Education
Bachelor of Arts - Marketing And Event Management
Iowa State University
Ames, IA05.2017
Skills
- Incoming Call Reception
- Document Management
- Attention to Detail
- Recordkeeping and documentation
- Office Management
- Problem-Solving
- Documentation Review
- Collaboration and Teamwork
Timeline
Unit Secretary/PCT
Baylor Scott And White Health
11.2022 - Current
Multi Site Property Manager
Canyon View Properties
03.2021 - 02.2022
Property Manager
Dalmark Group
04.2020 - 03.2021
Sales and Leasing Specialist
The Lund Company/NP Dodge
01.2018 - 02.2020
Bachelor of Arts - Marketing And Event Management
Iowa State University
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