LAKENYA ARTHUR
Longview,TX
Summary
Committed CNA/PCT/ Unit Secretary with 21 yrs experience in Outpatient Surgery, Medical Surgical, IMC, Telemetry units. Compassionate about serving patients medical and personal needs. Focused on delivering high-quality care to individuals dedicated to protecting patient safety and promoting satisfaction with facility services. Skilled in working under pressure and adapting to new situations in challenges to enhance the organization, also punctual dependable.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Unit Secretary/PCT
Longview Regional Medical Center
02.2005 - Current
- Managed unit call reception and routed calls to correct department.
- Retrieved physicians’ paperwork, including lab test requests.
- Transcribed doctors’ orders, including medication and lab test requests.
- Monitored unit supply levels and notified management of ordering needs.
- Executed clerical tasks and assisted with all unit duties as directed.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed incoming calls, faxes and mail to appropriate recipients to manage and disperse business communication.
- Facilitated activities of daily living, including personal hygiene management, feeding, ambulation and locomotion.
- Documented activities and recorded information in EMR system.
- Identified and advocated patient care needs,and helped to determine best approach to care.
- Monitored and recorded patient vital signs, including recording daily inputs and outputs.
- Assisted patients with bathing, grooming and feeding.
- Comforted patients and provided reassurance and encouragement.
- Answered patient call lights and requests.
- Turned and re-positioned bedridden patients.
Patient Care Technician/Unit Secretary
Christus Good Shepherd Medical Center
05.2019 - 01.2025
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Executed clerical tasks and assisted with all unit duties as directed.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Retrieved physicians' paperwork, including lab test requests.
- Managed unit call reception and routed calls to correct department.
- Prepared patient chart for admission and compiled appropriate paperwork.
Education
0 - CNA Certification
Kilgore College
Kilgore, TX2003
High School Diploma -
Tatum High School
Tatum, TX2001
Skills
- Medical terminology knowledge
- Detail-oriented
- Calm and level-headed under duress
- Infection control procedures
- Understands mobility assistance needs
- Broad medical terminology knowledge
- Clinical training
- Quick problem solving
- Mobility assistance
- Flexible
- Patient chart maintenance
- Incoming call management
- Planning and coordination
- Organization
- Customer service
- Cultural awareness and sensitivity
- Collecting specimens
- Taking Vitals
- Glucose checks
Certification
- CNA License
- CPR certification
Timeline
Patient Care Technician/Unit Secretary
Christus Good Shepherd Medical Center
05.2019 - 01.2025
Unit Secretary/PCT
Longview Regional Medical Center
02.2005 - Current
High School Diploma -
Tatum High School
0 - CNA Certification
Kilgore College