Justin Claud
Centerville,TN
Summary
Results-driven I.T. professional with a focus on technical support and information security. Skilled in troubleshooting network issues and enhancing system performance, contributing to improved operational efficiency and user satisfaction.
Detail-oriented I.T. Specialist skilled in I.T. troubleshooting, information security, and end-user support. Committed to enhancing system performance and ensuring data security while streamlining helpdesk operations for improved efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
I.T. Specialist
TCAT Dickson Helpdesk
Dickson, TN
05.2025 - Current
- Provided technical support for hardware and software issues to end-users.
- Assisted in troubleshooting network connectivity problems and resolving them efficiently.
- Documented user inquiries and solutions in ticketing system for future reference.
- Maintained inventory of I.T. equipment and ensured proper functionality.
- Collaborated with team members to streamline helpdesk processes and improve response times.
- Learned various software applications and tools to enhance user experience and support efforts.
- Responded promptly to I.T. service requests, ensuring timely resolution of issues reported by users.
- Set up network profiles, security permissions and file sharing systems.
- Resolved complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined I.T. processes for increased efficiency through the development of automated solutions.
- Controlled and managed server room, wireless network, server infrastructure, audio/visual equipment, laptops and video conferencing equipment.
- Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company's digital assets.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Education
High School Diploma -
Hickman County High School
Centerville, TN05-2014
Computer Informtion Technology
Tennessee College of Applied Technology, Dickson, TN, 37055
Dickson, TN07-2026
Skills
- IT troubleshooting
- Information security
- Problem-solving skills
- End user support
- Device configuration
Certification
I am CompTIA A+ certified.
Accomplishments
I am competing in the SkillsUSA State Competition for CyberSec.
Timeline
I.T. Specialist
TCAT Dickson Helpdesk
05.2025 - Current
High School Diploma -
Hickman County High School
Computer Informtion Technology
Tennessee College of Applied Technology, Dickson, TN, 37055