Justin Coccia
Market Manager
Asheville
Summary
Market Manager with a proven track record at Ingles Markets Inc, excelling in customer service and team leadership. Successfully revitalized market growth by fostering key partnerships, development of personnel, and achieving sales goals. Adept at problem-solving and quick decision-making, ensuring operational efficiency while training and developing high-performing teams. Astute to the compliance of policies and expectations of profit margins and payroll.
Overview
13
13
years of professional experience
Work History
Market Manager
Ingles Markets Inc
06.2017 - Current
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed strong relationships with key management partners, fostering collaboration and mutual growth opportunities.
- Ensured payroll, gross profit and budgeting were all within parameters of market size and potential.
- Directly involved in the hiring and training process with all employees.
Service Agent
Enterprise Rent-A-Car
05.2013 - 09.2015
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
Education
Bachelor of Science - Finance
Western Carolina University
Cullowhee, NC12-2016
Skills
Teamwork
Customer service
Time management
Problem-solving
Team leadership
Excellent communication
Decision-making
Self motivation
Product knowledge
Adaptability and flexibility
Organizational skills
Timeline
Market Manager
Ingles Markets Inc
06.2017 - Current
Service Agent
Enterprise Rent-A-Car
05.2013 - 09.2015
Bachelor of Science - Finance
Western Carolina University