Justin Cole
Bel Air,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
Hunt Valley, MD
02.2018 - Current
- Lead a team of branch employees to ensure the highest level of customer service and operational excellence
- Develop, implement, and monitor strategies for achieving sales goals and objectives
- Monitor daily operations, ensuring compliance with company policies and procedures
- Manage employee performance, providing feedback and coaching as needed
- Create and maintain relationships with customers, vendors, and partners
Management Trainee
Enterprise Rent-A-Car
Edgewood , MD
09.2016 - 01.2018
- Responsibilities include: sales, fleet management, customer service, employee development, and vendor relations
- Assisted with coaching and leading team to meet sales and service goals
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and/or by phone
- Increased branch revenue through competitive sales and unmatched customer service
Bartender
MaGerks Pub & Grill
Bel Air, MD
12.2014 - 09.2016
- Greet guests in a timely and professional manner
- Skillfully anticipate and address guests' service needs
- Motivate and direct serving staff in daily work assignments to maximize productivity
Education
Bachelor of Science - Political Science
Towson University
Baltimore, MD12-2015
Bachelor of Science - Sociology And Anthropology
Towson University
Baltimore, MD12-2015
Skills
- Expert in Risk Management
- Excels in Team Leadership
- Employee Development
- Relationship Building and Management
- Customer Service
- Decision-Making
References
References available upon request.
Timeline
Branch Manager
Enterprise Rent-A-Car
02.2018 - Current
Management Trainee
Enterprise Rent-A-Car
09.2016 - 01.2018
Bartender
MaGerks Pub & Grill
12.2014 - 09.2016
Bachelor of Science - Political Science
Towson University
Bachelor of Science - Sociology And Anthropology
Towson University