Justin Collins
Columbiana,OH
Summary
Dynamic leader with proven expertise in enhancing customer engagement and sales, notably at GameStop. Excelled in promotional support and problem-solving, driving team performance and customer satisfaction. Skilled in financial records analysis and professional communication, adept at strategic planning and training. Achievements include significant improvements in operational efficiency and customer service standards.
Overview
6
6
years of professional experience
Work History
Sales Associate
GameStop
Salem, OH
08.2024 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Demonstrated product features and benefits for customers' needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed returns, exchanges, and refunds in accordance with company policies.
Crew Leader
Arby's
North Lima, OH
08.2019 - 08.2024
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Trained new hires on job duties, safety protocols, and company policies.
- Organized crew placement per job function when assigning work.
Shift Lead
Pennex Aluminum
Lisbon, OH
11.2021 - 02.2022
- Supervised and led employees to maintain productivity and customer service levels.
- Trained new employees on company policies, procedures, and job duties.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Checked orders for quality and completeness.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Assessed reports and adjusted workflows to realign with targets.
Education
Bachelor of Science - Social Services
Kent State University
Kent, OH05-2026
Associate of Science - Human Services
Kent State University
Kent, OH05-2025
High School Diploma -
Crestview
Columbiana, OH05-2019
Skills
- Promotional support
- Cash handling
- Reading comprehension skills
- Sales training
- Financial records analysis
- Professional demeanor
- Problem-solving skills
- Strategic planning
- Verbal/written communication
- Outgoing personality
- Client service
- Customer engagement
- Meeting deadlines
- Positive and professional
References
References available upon request.
Timeline
Sales Associate
GameStop
08.2024 - Current
Shift Lead
Pennex Aluminum
11.2021 - 02.2022
Crew Leader
Arby's
08.2019 - 08.2024
Bachelor of Science - Social Services
Kent State University
Associate of Science - Human Services
Kent State University
High School Diploma -
Crestview
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