Justin Conforti
Charlotte,NC
Summary
Knowledgeable Customer Support Engineer bringing over three years' experience in helpdesk support, network administration, and access management tools for cloud based applications. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
5
5
years of professional experience
Work History
Network Technical Support Engineer
NetSafe Solutions
Charlotte, NC
11.2020 - 10.2023
- Plan and implement Access Management solutions for cloud based applications utilizing the Azure Admin Portal.
- Assist in the creation, configuration, access control, and management of users and groups within Microsoft Entra ID.
- Oversaw cloud-based backup and recovery of customer data, integrating disaster recovery protocols to mitigate data loss and asset reduction.
- Provided technical customer support to customers via phone, email and chat.
- Researched complex technical problems using knowledge base resources or third-party vendors.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
Teacher Assistant For a Full Stack Bootcamp
UNCC
Charlotte, NC
05.2018 - 03.2019
- Collaborated with the teacher to develop a full stack curriculum and lesson plans to prepare students for the standardized exam at the end of the class.
- Assisted with grading tests, research papers, and coding assessments.
- Tutored and assisted students individually and in small groups to help master coding assignments and reinforce learning concepts.
Education
Certificate - SC-300 Identity And Access Administrator
Microsoft
2023.11 - 2024.02
Associate of Science - Computer Science
University of North Carolina Charlotte
Charlotte, NC07-2022
Skills
- Access Management for Cloud Based Applications
- Entra ID knowledge
- Technical Troubleshooting
- Active Directory Knowledge
- Customer Service Expert
- Network Configuration
- System Administration
- Firewall Management
Timeline
Certificate - SC-300 Identity And Access Administrator
Microsoft
2023.11 - 2024.02
Network Technical Support Engineer
NetSafe Solutions
11.2020 - 10.2023
Teacher Assistant For a Full Stack Bootcamp
UNCC
05.2018 - 03.2019
Associate of Science - Computer Science
University of North Carolina Charlotte